IT Desktop Support

5 days ago

Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time

Job Responsibilities/Task

· Provide first-level support for desktops, laptops and peripherals (keyboard, mouse, headset, etc.).

· Troubleshoot hardware and software issues, including OS, network connectivity, and basic application errors.

· Assist in setting up new user workstations and peripheral devices according to client specifications.

· Perform routine checks on workstation performance and report abnormalities.

· Support basic VOIP and headset configurations.

· Provide Level 1 and 2 support for hardware, software, and networks issues.

· Troubleshoot Windows Server OS, Office 365, VPN, FIX, and application support to our proprietary software interfaces to our customers during 8/5 hours of trading.

· Respond to support tickets via email.

· Assist with onboarding/offboarding (account setup, device provisioning). Document issues and resolutions accurately.

Job Qualifications

· Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.

· 1–2 years of experience in IT or desktop support (preferably in a BPO or seat leasing setup).

· Basic understanding of Windows OS, MS Office, networking (LAN/WAN), and remote desktop tools.

· Strong communication and customer service skills.

· Strong problem-solving mindset and adaptability.

· Willing to work onsite in a fast-paced BPO environment.

Job Type: Full-time

Benefits:

  • Company events

Work Location: In person

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