Desktop Support Engineer

4 days ago

Iloilo City, Western Visayas, Philippines Systemantech Full time

Job description:

1) Provide technical support for desktops, laptops, printers,

monitors, and other hardware peripherals. Install, configure, and

troubleshoot software applications, operating systems, and

updates.

2) Diagnose and resolve hardware and software problems,

including hardware failures, software glitches, and connectivity

issues. Escalate complex problems to higher-level support teams

when necessary.

3) Assist users with setting up new computers, laptops, and

peripherals. Provide guidance on software usage, best practices,

and troubleshooting techniques.

4) Collaborate with IT Asset team to select appropriate hardware

and peripherals for users. Set up and configure new devices for

deployment.

5) Maintain accurate records of support requests, solutions

provided, and troubleshooting steps taken. Contribute to

knowledge base articles and user guides.

6) Assist in enforcing IT security policies and practices. Ensure that

end-user devices are up to date with security patches and updates.

Educational Background:

College degree of any IT or related Engineering course

Behavioral/Technical Competencies:

1) Solid understanding of operating systems (Windows, macOS,

Linux), hardware components, and software applications.

2) Familiarity with desktop virtualization, remote desktop tools,

and ticketing systems.

3) Strong communication skills, both verbal and written.

4) Excellent problem-solving skills with a customer-focused

attitude.

5) Ability to work independently and prioritize tasks effectively.

Job Types: Full-time, Fixed term

Contract length: 6-12 months

Pay: Php16, Php17,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Paid training

Work Location: In person

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