Desktop Support Engineer

2 weeks ago

Quezon City, Philippines Unified Microsystems Full time

Quezon City CPO, Philippines | Posted on 16/01/2024 Province: National Capital Region (Manila) Country: Philippines Postal Code: 1100 Job Description JOB OBJECTIVE Provides first line support to customers, resolving issues or escalating (to 2nd line support) within the agreed service level agreement. STATEMENT OF DUTIES AND RESPONSIBILITIES Address user tickets regarding hardware, software, and networking. Travel to the client’s location or connect via a remote link. First response for desktop and cabling issues. Install and inspect cabling system infrastructure. Research and identify solutions to software and hardware issues. Troubleshoot O365 related issues. Hands-on experience in networking, routing, and switching. Diagnose and troubleshoot technical issues, including account setup and network configuration. Work with servers and telephone systems. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are accurately logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Troubleshoot independently aiming for first-time resolution every time, knowing when to escalate when required to ensure consistent work velocity. Provide detailed information on steps taken on all escalations. Requirements PRE-REQUISITES Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Excellent problem-solving and communication skills. Hands-on experience with Windows 7 thru 10, Windows Server and Mac operating systems. Knowledge of network security practices. Ability to provide step-by-step technical help, both written and verbal. Must be confident and socially adept. Experience with Microsoft Office Suite. Must be a fast and proactive self-learner. Must have a positive and helpful attitude towards other colleagues and work in general. Must be able to handle pressure from time to time and always meet deadlines. Ability to travel and work after hours when necessary. Must have excellent time management, prioritization, scheduling and organization skills. Degree in Electronic and Computer Engineering or Computer Science. DESIRABLE Certifications in Microsoft, Linux, Fortinet, Cisco or similar technologies is a plus. Hold a valid UAE Driving License. #J-18808-Ljbffr

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