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WFH Technical Support Specialist

1 hour ago

Manila, National Capital Region, Philippines BruntWork Full time

Work Schedule:

  • Monday to Friday, 8:00 am to 5:00 pm Sydney Time with 1 hour unpaid break
  • 40 work hours per week

About the Client:

A growing SaaS provider offering AI-driven automation solutions for trade and service businesses. The platform integrates with tools such as GoHighLevel, ServiceM8, and various job management CRMs to streamline operations, automate workflows, and enhance customer communication.

The company is expanding and seeking a Technical Support Specialist to manage inbound support tickets and assist customers with technical issues, workflow automation, and software integrations.

Role Overview:

The Technical Support Specialist will provide customer support, troubleshoot technical issues, and configure automation workflows. This role is ideal for someone with experience in GoHighLevel (GHL), email automation, and web form embedding. You will work closely with customers and the internal support team to resolve issues efficiently and ensure smooth onboarding and system adoption.

Key Responsibilities:

Customer Support & Ticket Management

  • Manage inbound support tickets through helpdesk software.
  • Troubleshoot customer issues related to GoHighLevel.
  • Provide clear and effective solutions to technical concerns.
  • Escalate complex issues to senior support or development teams.
  • Communicate with clients as needed, including phone calls to book appointments, follow up on active issues, and discuss account-related matters.
  • Ensure clear, professional, and timely communication at all times.

Workflow Automation & GoHighLevel Configuration

  • Set up, optimize, and troubleshoot GoHighLevel automation workflows.
  • Assist clients in configuring email templates, triggers, and automation sequences.
  • Integrate third-party tools with GoHighLevel to improve workflow efficiency.

Website Support & Form Embedding

  • Embed and customize GoHighLevel contact forms into customer websites.
  • Ensure seamless integration between web forms and CRM automations.
  • Troubleshoot and resolve issues related to form submissions or embed errors.

Independent Contractor Perks

  • HMO Coverage in eligible locations
  • Permanent work from home
  • Immediate hiring
Requirements

Must have working experience with GoHighLevel and competence in workflows, automation enough to pass a technical assessment