Customer Support Specialist

4 days ago

Manila, National Capital Region, Philippines HitPay Full time

 Location: Remote - Malaysia

Employment Type: 1-Year Contract (Potential to Convert to Full-Time Based on Performance)

About HitPay:

HitPay is a fast-growing full-stack payments infrastructure platform designed to empower small and medium-sized businesses (SMBs) across APAC. Headquartered in Singapore, we provide seamless online, in-person, and B2B payment solutions, enabling businesses to scale efficiently. Backed by leading global investors, including Y Combinator and Tiger Global, HitPay is licensed in multiple APAC jurisdictions and continues to drive innovation in real-time payments and local payment methods.

We are looking for a Customer Support Specialist to provide day time shift support during Southeast Asia (SEA) hours. This role will be Monday-Friday with occasional weekend support.. This is a 1-year contract role with the potential to convert to full-time based on performance.

Key Responsibilities:


• Provide real-time customer support via live chat, email, and occasional phone calls to assist merchants with payment processing, integrations, and troubleshooting.


• Work during week and weekend shifts, ensuring seamless support coverage during SEA hours.


• Diagnose and escalate technical issues to the appropriate internal teams when necessary.


• Educate customers on HitPay's features, payment methods, and troubleshooting steps to enhance their experience.


• Collaborate with internal teams (Operations, Product, and Compliance) to resolve customer queries efficiently.


• Identify recurring customer issues and suggest improvements to internal processes and support documentation.

What We're Looking For:


• 1-3 years of experience in customer support, preferably in a fintech, payments, or e-commerce company.


• Strong understanding of payments, payment gateways, or local payment methods in APAC (PayNow, DuitNow, QRIS, GCash, etc.) is highly preferred.


• Exceptional written and verbal communication skills in English and Malay.


• Ability to work independently and manage multiple customer interactions efficiently.


• A customer-first mindset with a problem-solving attitude.


• Comfortable working in a fast-paced startup environment where adaptability is key.


• Tech-savvy with experience using customer support tools (e.g., Zendesk, Intercom, Plain) and willingness to learn new platforms.

What We Offer:


• 1-Year Contract with the potential for full-time conversion based on performance and culture fit.


• Competitive salary based on experience.


• Fully remote work setup with the flexibility to work from anywhere in the Philippines.


• A chance to be part of a high-growth fintech startup revolutionizing payments in APAC.


• Career growth opportunities within a fast-scaling company.


• Work with a collaborative and diverse global team that values innovation and efficiency.

  • Junior IT Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Touch Support Full time

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines DealHub Full time

    DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.We are...

  • Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines EviSmart™ Full time

    Customer Support SpecialistOn-site | BGC, Taguig – Manila OfficeAbout EviSmartEviSmart is reimagining the future of dentistry through AI-powered workflow automation and CAD design outsourcing. Trusted in over 26 countries, our mission is to make dental care smarter, faster, and better — and we're achieving it through powerful technology that connects...

  • Customer Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Travelport Full time

    Position Overview:We are seeking a dynamic and experienced Senior Customer Technical Services Specialist to join our team. The ideal candidate will play a critical role in ensuring customer satisfaction and technical issue resolution by providing advanced-level support for our product and services. Acting as a subject matter expert, this role is responsible...

  • Customer Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines Unified Accounting & Tax, LLP Full time

    About the RoleWe are seeking a dedicated Customer Support Specialist with a medical or nursing background to connect with customers, first responders, and healthcare professionals. This role involves following a structured call flow to gather feedback on their experience with our client's product. Persistence and professionalism are key—you'll be expected...

  • Technical Customer Support Specialist

    2 days ago

    Manila, National Capital Region, Philippines Caliber6 Full time

    We are seeking an experienced Technical Customer Support Specialist to join our team at a fast-growing and dynamic VOIP company. The ideal candidate will have at least 2 years of related experience, excellent communication skills, and the ability to assist customers over the phone with technical support and troubleshooting.You will be working in a...

  • Customer Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines Coda Payments Full time

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...

  • Customer Support Specialist

    5 days ago

    Manila, National Capital Region, Philippines Coda Full time

    Why Coda Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into...

  • Customer Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines Coda Full time

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...

  • Customer Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines Coda Full time

    Why CodaCoda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe's leading prepaid payments and digital gift card business, bringing both companies together into one...