Technical Customer Support Specialist

Why join ezyCollectIn the time it takes you to read this job ad, our platform collects around $58,991.86 from businesses that struggle with late-paying customers. Since 2016, ezyCollect has been helping 1,200+ businesses reduce their overdue invoices by 43% on average.ezyCollect is an Australian-founded B2B SaaS FinTech on a mission to eliminate late payments, with a focus on the Wholesale Building Supplies and Education industry. Our invoice-to-payments subscription software complements accounting/ERP software (MYOB, Xero, NetSuite, SAP etc.) to automate the process of getting paid. We are expanding our products and services as well as our team We are a team of over 50 across Australia, New Zealand, Brazil, the Philippines, the USA and Canada. ezyCollect is driven by a passionate and dynamic team that loves solving real business problems using the latest technology to get businesses paid on time every time. Our vision is to empower our clients to grow their businesses through integrated and faster payments, the latest and most accurate credit data and process automation.We're looking for a curious, determined professional who thrives in a fast-paced, collaborative environment.This is a full-time role based in the Philippines, working mainly in Australian business hours with some flexibility for US and client time zones. You'll observe NSW public holidays, and all communication is in English.Technical Support SpecialistJoin our team and be the go-to problem solver behind the scenes You'll use your SQL know-how and integration expertise (think Xero, NetSuite, SAP, QuickBooks, MYOB) to keep things running smoothly, squash sync issues, and support our clients across the globe.If you love digging into databases, fixing tricky technical challenges, and turning data into real insights, all while working with a collaborative, fast-moving team, this role is for you. You'll get to work on smart fintech solutions, grow your skills, and make an impact every day.The RoleInstallations of all supported ezyCollect integrations, e.g. NetSuite, MYOB EXO, MYOB Acumatica, Xero and complex integrationsPerforming daily sync integrations checksResolving daily Support TicketsInbound customer support (Hubspot inbox and Intercom live chats)Liaising with technology partners to resolve clients' issues Ensuring proper technical documentation is logged and maintained.Supporting clients or performing tasks outside of regular working hours (U.S. or other client time zone) when needed.The Role RequirementsGeneralMinimum 2 to 3 years of experience in a technical support role, preferably in a SaaS-Fintech-based company Skilled in handling urgent investigations, isolating problems, and addressing high-priority issues effectivelyCustomer-focused with a positive attitude and high standard in customer service; confident to speak to clients through phone, email, and live chat in fluent EnglishAbility to communicate complex issues to both technical and non-technical audiencesPreferably experience with AUS and US clientsA problem-solving mindset and confidence in tackling tricky issuesA strong work ethic and being easily adaptable to fast-paced environmentsProactive with excellent initiative, while maintaining a high standard of work qualityExcellent administrative, organisational, and time-management abilitiesFast learner and highly adaptable to new tools and processesReliable with a clear understanding of punctuality and the importance of meeting deadlinesCollaborative team player, highly flexible, and willing to work outside regular hours when required TechnicalExperience integrating with platforms like Xero, NetSuite, SAP, QuickBooks, or MYOBSkilled in troubleshooting and resolving issues across various software integrationsStrong database know-how Hands-on SQL skills:Knowledge for both production and reporting needs Capable of writing and executing SQL queries for diverse purposes, including reporting and analysisDevelopment in Java, RESTful Api, Application servers (Tomcat)Some of our benefits and perks:Annual Training BudgetHMO contributionsFlexible working arrangements4 weeks annual leave per year2 weeks sick/carers leave per yearGenerous parental leave policyOther leave allowances (i.e. compassionate leave, bereavement leave, emergency leave, etc.)Employee SWAGQuarterly Social Team EventsMonthly Virtual GamesHaving a large impact, a small team, and helping shape the future of ezyCollect Joining a passionate team that rewards the right behaviours Working with a product that customers love >1,200 customers in >18 countriesThere is an exceptional opportunity for the right candidate to work closely with our business founders, grow together with the company and help shape the future of ezyCollect Being part of a passionate, entrepreneurial team where you'll be valued for your contributionDedicated training and coaching to help facilitate your career growthInsight/access into multiple facets of the business, giving a unique level of experienceFun and collaborative work environment guaranteedThis is a Remote (work from home) position.