Reporting Analyst

Transcom is looking for talented individuals like you to join our awesome team Be the next Reporting Analyst for our Transcom Pasig
site.

Join our Transcom Family as a Reporting Analyst

The Reporting Analyst is responsible for supporting the contact centre operations by providing operational KPI reports and dashboards. It is the responsibility of this role to maintain daily operational data are available and accessible. The position is expected to be proactive in setting up accurate measurement matrices and have deep knowledge of the contact centre software, supporting management in executing their business decisions, through their reports, with a high amount of precision and consistenc

y.

Essential Duties & Responsibiliti

es:

Reporting & Anal

ysis Creation, maintenance and accuracy of all external, internal and ad hoc reports as required – Daily / Weekly / Mon

thly Creating all reports and initial analysis of varia

nce; Verify the accuracy of sources and formu

lae; Verify reports in terms of plausibil

ity; Consolidate information into a manageable for

mat; Continuously monitors the accuracy and integrity of all data that is published in any rep

ort. Provide the business the analytics needed to improve operational perform

ance

Reports Portfolio Manag

ement Maintains consistent communication to enhance the support experi

ence. Consistently demonstrates sound judge

ment. Work with business partners to develop and analyse business intelligence n

eeds.Provide input to business requirements and functional specifications for the design and implementation of solu

tion. Interface with business partners to identify and provides input to new technology opportunities that will have an impact on the enterprise wide BI sy

stems

Process Management & S

upport Ensure proper configuration management and change controls are implemented for your sphere of infl

uence. Provide support as required to ensure the availability and performance of developed reports and dashboards for both external and internal

users. Provide technical assistance to his audie

nce/s. Alerts managers, as appropriate, when issues

arise. Assists in implementing and maintaining operational processes to ensure compliance to Company policies, legal requirements and regulatory man
d

**ates.

What we are looki**

ng for:To be successful in this role yo

u must…

Educational Bac

kground:➢ Preferably college graduate of a technical or business course and from a reputable inst

itution.

Required Qualif

ications:➢ Minimum of 5 years of Contact Center ex

perience.➢ At least 2 years related experience in BPO r

eporting.➢ Proficiency with Google Suite appl

ications.➢ Expert on using MS Excel, VBA Macro and charting pr

inciples.➢ Performance tuning experience related to reporting queries

required.➢ Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal, external and custom

er teams.➢ Requires strong analytical, conceptual and problem-solving

abilities➢ Ability to manage multiple priorities, and assess and adjust quickly to changing pr

**iorities.

What's in i**

t for YOUDriven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join

• our team
• Day 1 HMOMeal & Transportation
• AllowanceRi
• ce SubsidyClothing
• Allowance24/7 T
• eleconsultFree Psychologist Co
• nsultationIn-house & Onlin
• e PharmacyScholarsh
• ip ProgramRetir
• ement FundFree Meal & Medicine (through Transcom's Tap Car
• d Rewards)Loyalty
• IncentivesAccidental & Life
• InsuranceFree Shutt

**le Service

What Life at Transc**

om is likeAt Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can g

o together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so

vital to us.