Reports Analyst

1 day ago

Pasig, National Capital Region, Philippines Tranzend Solutions Trading Corporation Full time ₱104,000 - ₱130,878 per year

Preferred Qualifications:

Experience working with BPO-specific tools

Exposure to reporting for voice, chat, or back-oVice campaigns.

Experience with automation tools or scripting (e.g., VBA, Python) is an advantage.

Qualifications:

Bachelor's degree in Business Administration, Statistics, or a related field.

Minimum of 3 years experience in a reporting or analyst role within a BPOenvironment.

Strong understanding of BPO metrics (e.g., SLA, AHT, FCR, QA scores, CSAT, NPS).

Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, advancedformulas, macros); experience with Google Sheets is a plus.

Familiarity with reporting and data visualization tools such as Power BI, Tableau, orGoogle Data Studio, an advantage.

Basic SQL knowledge for querying databases is a plus.

Strong analytical, problem-solving, and organizational skills.

Ability to handle multiple requests and meet tight deadlines with accuracy.

Good communication skills and ability to translate data into clear, actionableinsights.

Job Type: Full-time

Work Location: Hybrid remote in Pasig

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