Telesales Head

3 days ago

Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱2,000,000 - ₱2,500,000 per year


Ensure the attainment of the sales targets.

The main responsibilities of a telesales department head are:

  • Ensure that Sales targets are met on a month on month basis
  • Rework and SLA's are managed and delivered as stipulated for all applications
  • Staff is trained on internal products and processes and are fully aware of the market offer and are able to handle objections from customers
  • Daily staff meeting ( sales + assistants ) and monthly meeting with all related parties credit , product and operations etc. to ensure alignment to internal policies and processes and remove bottlenecks
  • Setting and monitoring sales targets and KPIs for the Telesales team
  • Developing and implementing sales strategies and best practices for retail loan products
  • Coaching, training and motivating the Telesales staff
  • Analyzing sales data and generating reports
  • Collaborating with other departments and stakeholders to ensure customer satisfaction and retention

Qualifications:

  • Proven experience as a Telesales manager or team leader in the banking or financial sector
  • Excellent knowledge of retail loan products and services
  • Excellent communication, negotiation and leadership skills
  • Knowledge of Telesales techniques and tools
  • Ability to work under pressure and meet deadlines
  • Proficiency in MS Office and CRM software
  • A bachelors degree in business, finance or a related field

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