Account Manager

2 weeks ago

Mandaluyong City, National Capital Region, Philippines bf84843f-b713-4c26-82e6-9f5329f6accf Full time ₱900,000 - ₱1,200,000 per year

Support Property Market Success Through Data-Focused Client Partnership

With millions relying on modern property platforms to guide life-changing decisions, this proptech leader continues to raise the bar with intuitive SaaS solutions shaped for today's fast-paced market. Here, you champion smooth onboarding, long-term engagement, and meaningful conversations that strengthen client trust. Your ability to simplify complexity helps customers turn insights into action and outcomes that truly matter.

Job Description:

As an Account Manager, you will focus on product adoption, customer satisfaction, and retention. You will guide clients through SaaS solutions, deliver data-led insights, resolve concerns with urgency and care, and collaborate with cross-functional teams to ensure customers gain maximum value throughout their lifecycle.

Job Overview:

Employment type: Full-time

Shift: Day shift, Weekends off

Work setup: Hybrid, Megatower Ortigas

Exciting Perks Await:

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Hybrid work arrangement
  • Prime office location in Megatower, Ortigas (Easy access to MRT stations, restaurants, and banks)
  • Day shift schedule
  • Fixed weekends off
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek:

  • 3+ years' experience in Customer Success or Account Management in fast-paced, evolving environments
  • Proven ability to drive customer adoption, retention, and satisfaction
  • Exceptional communication skills-proactive, responsive, and confident across written and verbal channels
  • Experience working with technology or media industry clients
  • Ability to learn product features quickly and guide customers throughout the lifecycle
  • Skilled in data interpretation and providing clear, actionable customer insights
  • Highly flexible, organized, and able to manage multiple priorities simultaneously
  • Familiarity with Salesforce, Tableau, Gainsight, or similar platforms is a plus

Your Daily Tasks:

  • Specialize in SaaS products and provide reactive support with best practice updates
  • Support customers in maximizing product value and usage
  • Manage a centralized inbox of incoming requests through Gainsight
  • Provide proactive updates to Relationship Managers on risks and opportunities using product scorecards
  • Collaborate with Product, Marketing, and Sales teams to relay customer feedback on usage and adoption
  • Achieve targets related to customer adoption, usage, growth, and retention
  • Stay updated on the Australian real estate market and advertising products
  • Handle daily inbound and outbound communication with Relationship Managers and customers via phone and video

About the Client

Recognized as one of Australia's Best Workplaces and Top Employers for Women, our client is redefining how people rent, buy, and sell property. With over 12 million monthly users, they are the nation's most trusted real estate platform. Fueled by innovation and customer-centricity, they provide global career opportunities in a high-performance, people-focused culture where your work makes a lasting impact.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra

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