
sales and reservation officer
7 days ago
Qualifications & experience
- Sales and Reservation: 1 year (preferred)
- Excellent knowledge of computer reservations systems, GDS systems ( Amadeus. Sabre) and e-traveling. – Must be fluent in both GDS. Issuing, changes, exchanges, phase 4's, etc.
- Fluency in English - Must have the ability to communicate via the phone in English, written and verbal.
- Strong communication skills and commercial awareness. Ability to interact, communicate, Organize, and be a go-getter.
- Sound knowledge of international travel trends -
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- Personal travel experience will be considered an advantage.
Tasks & responsibilities
- Serving agents, They will only service ticket issuance, exchanges, changes and refunds.
- Handle flight reservation - existing booking-date change, refund, name corrections.
- Handing Customer queries and complaints in real time via phone. Chat and email.
- Meet SLA targets, lower response times, increasing productivity etc.
Benefits
- 13th month salary
- Overtime pay
- Performance Bonus
-
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