Customer Success Coordinator

About Penbrothers

Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.

About the Client

Our is the global leader in fleet management technologies. Our solutions harness the power of video to empower drivers and fleets to be safer and more efficient, productive, and profitable so they can thrive in today's competitive environment. Through the platform, direct and reseller clients access our customizable services and programs spanning driver safety, risk detection, fleet tracking, compliance, preventative maintenance, and fuel management. Using the world's largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and 1.6 million drivers i

About the Role

You will play a vital role in ensuring the success of our Client Success team. You will assist with a wide range of responsibilities, including administrative tasks, client support requests, QA & research projects, and report compilation. Your role requires a high level of communication, impeccable organization, and adaptability to thrive in our dynamic environment. Mastery of our products, internal systems and teams as well as will be pivotal in delivering excellent service to both our team and clients. Alongside this, you will have occasional interactions with clients, addressing support inquiries and standard technical questions.

What you'll do

• Collaborate closely with Client Success Managers to address client inquiries and questions primarily via email and Teams messages.
• Provide administrative assistance to Client Success team members.
• Generate, monitor, and distribute various reports to relevant parties.
• Assist in the oversight of special projects as required.
• Perform data entry tasks and data investigation projects within and other Lytx systems.
• Responsively handle client inquiries and support matters via email.
• Construct client reports to meet specific needs.
• Contribute to project management as the need arises.
• Fulfill other assigned duties as necessary.

What You Bring

• At least 3-4 years in an Administrative Assistant or Client Services role or similar experience
• Flexibility and adaptability in a fast-paced, constantly evolving environment
• Self-starter, motivated and proactive, quick learner
• Enjoys supporting people (employees and clients)
• Technical proficiency - can demonstrate familiarity with working with and learning other online systems, savvy with the internet
• Needs to be flexible and can work with a variety of different people with different work styles
• Strong organization skills, detail oriented, and ability to balance multiple tasks and assignments
• Excellent verbal and written communication skills
• Understanding of process flows and documentation is preferred
• Proficient with Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Experience working with is a plus

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.