IT Service Desk

1 week ago

Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time $104,000 - $130,878 per year

Seeking an L1 IT Service Desk professional fluent in Bahasa Indonesia to provide frontline support to Bahasa-speaking users, handle common IT incidents and service requests, and document internal notes in English.

Key Responsibilities
  • Serve as first point of contact via phone, email, chat, and ticketing system.
  • Troubleshoot password resets, application access, basic network and workstation issues; provide remote support.
  • Log, prioritize, and escalate tickets with clear troubleshooting history.
  • Create and update user-facing instructions and knowledge base articles in Bahasa Indonesia.
Qualifications
  • Diploma or Bachelor's in IT-related field preferred; 0–3 years helpdesk experience acceptable.
  • Strong spoken and written Bahasa Indonesia; proficient written English for internal documentation.
  • Basic knowledge of Windows/macOS, Active Directory, networking fundamentals, and ITSM tools.

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