Director, Events

Department

Sales, MarCom & Catering

Job posted on

Aug 15, 2025

Employment type

Probationary

Job Responsibilities:

• Achievement of banquet revenue targets in all event segments; Corporate, Meeting, M.I.C.E., Socials, and Weddings
• Develops and implements a comprehensive event management strategy aligned with the hotel's overall objectives and revenue targets.
• Collaborates with the Sales and Marketing teams to identify opportunities for attracting new clients and maximizing revenue from event bookings.
• Conducts market research and stays informed about industry trends to ensure the hotel remains competitive in the events market.
• Builds and maintains strong relationships with corporate clients, event planners, and individual customers to understand their needs and preferences.
• Acts as the main point of contact for clients throughout the event planning process, providing personalized service and attention to detail.
• Conducts site visits and consultations to showcase event spaces, gathers requirements, and tailors proposals to meet the client's specifications.
• Oversees all aspects of event planning, including venue selection, catering, audiovisual equipment, décor, and entertainment.
• Coordinates with various departments within the hotel, such as event service, kitchen, housekeeping, and engineering, to ensure seamless execution of events.
• Develops detailed event timelines and schedules, assigns tasks to team members, and monitors progress to ensure events are delivered on time and within budget.
• Fosters a collaborative and positive work environment that promotes creativity, innovation, and teamwork.
• Sets and maintains high standards for service quality, presentation, and guest satisfaction across all events hosted at the hotel.
• Conducts post-event evaluations and gathers feedback from clients and guests to identify areas for improvement and implement corrective actions.
• Implements best practices and standard operating procedures to ensure consistency and excellence in event execution.
• Works within the hotel's Human Resources Department to ensure the departmental performance of subordinates is productive. Duties include:

o Planning for future staffing and management needs

o Recruiting in line with the hotel's guidelines

o Preparing a detailed onboarding program for new Sales employees

o Maintaining a comprehensive, current, and customer-focused set of departmental standards and procedures and overseeing their implementation

o Ensuring training needs analysis of employees is carried out and training programs are designed and implemented to meet needs

o Conducting probation and formal performance appraisal in line with the hotel guidelines

o Maintaining up-to-date staff records and approving leave requests, etc.

o Coaching, counseling, and disciplining subordinates, providing constructive feedback to enhance performance

o Regularly communicating with subordinates to maintain good relations Financial Responsibilities

• Works with the Cluster Director of Sales and Marketing in the preparation and management of the hotel's and department's budget. Duties include:

o Prepare and manage a cost-effective budget with measurable targets for the department within the financial parameters set down by the hotel's budget committee

o Effectively monitor and analyze variations from the budget

o Develop systems that measure the cost-effectiveness of the department

o Develop procedures that track, report on, and control the running costs of the department. Occupational Health and Safety (OH&S) Responsibilities

• Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines and
• Ensures that all subordinates follow OH&S policies and procedures Government Compliance
• Ensures completeness and validity of necessary permits and licenses
• See to it that the company adheres to existing laws governing the industry

Qualifications:

• Strong sense of leadership.
• Problem-solver and adaptable to business challenges.
• Wide connection of clientele, suppliers and relevant people in the industry.
• Driver in event strategies.
• Strong core event management skills such as budgeting, marketing, sponsorship acquisition, and risk assessment.
• Ability to develop team members.