Client Relations Specialist

1 week ago


Makati City, National Capital Region, Philippines Summer Drive Technology, Inc. Full time

Job description

  • Ensure maintainance and strength of client relationship using clear and concise verbal communication, negotiating great collections resolutions.

  • Identify, analyze, clarify, and resolve client concerns, disputes, and objections as well as communicate to client best solutions

  • Track, monitor, and verify overdue accounts as well as make follow ups and arrange commitments including identifying action to be taken

  • Be compliant and updated with existing national and local law and regulations in facilitating collections payment; and

  • Meet and exceed KPI targets.

Qualifications:

  1. High school Graduate, with College degree or above;

  2. Required language(s): English and Tagalog

  3. At least 1 year of working experience in customer service position, candidate who worked in financial industry, especially online lending field is preferable;

  4. Good communication skills, strong problem solving skills and able to handle pressure;

  5. Team working, fast learning, proactive.

  6. Able and amenable to work onsite

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person



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