Client Care Support

18 hours ago


Makati City, National Capital Region, Philippines Secure Visa Consulting, Inc. Full time

Responsibilities:

  • Answers basic company services and other visa related inquiries.
  • Plot client schedules, follow up specialists' appointments, check or do audit responses and other related schedules.
  • Email follow up for aged clients or idle clients, set up follow up for these types of clients.
  • Follow Up other supporting activities relative to client inquiries and liaise the best support both sales and operations team.
  • Responds and Coordinate to clients using the Sales Systems;
  • Monitor clients that has been processed, set appointments, follow-up, catch up, re-schedule appointments and of other similar instructions.
  • Any related communication that will improve both client servicing and specialist scheduling that could improve the volume and the number of client conversation.
  • Other related tasks similar to the role.


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