Client Onboarding Project Manager for Clark

Drive Projects That Connect Businesses with Top Global Teams

Emapta is a leading outsourcing provider redefining the global workforce by connecting businesses with high-performing offshore teams. With over 15 years in business, more than 10,000 employees, and clients across 30 countries, we are recognized for ethical practices, robust data security, and exceptional talent solutions. As a Certified B Corporation, we empower employees, drive client success, and create lasting social impact, setting a global standard in outsourcing with integrity and innovation.

Be Part of Our Client's Team

Be part of our team as a Client Onboarding Project Manager, where you will lead and manage the end-to-end onboarding process, coordinate cross-functional teams, ensure seamless client transitions, monitor project timelines, address risks, and optimize processes-delivering exceptional client experiences while supporting global business growth and operational excellence.

Your Career Snapshot

Employment Type: Full Time

Shift: Day Shift and Night Shift, Weekends Off

Work Setup: Hybrid, Pampanga

Perks That Empower You

• Competitive Salary Package
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications to Excel

• Bachelor's Degree in Communications, Business Management, or related fields
• 3-5 years of project management or client onboarding experience, preferably in BPO/Offshoring
• Familiarity with
  Agile or Scrum-Agile methodology (nice to have)
• Energetic and eager to learn new skills
• Ability to work cross-functionally in a productive and collaborative manner
• Excellent written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Proficient in Microsoft Office applications
• Familiarity with customer relationship management
  (CRM) software; Microsoft CRM preferred

Core Responsibilities

Project Management

• Manage and lead implementation and onboarding to improve client service experience from close/win through go-live and account transition
• Coordinate with Growth, Marketing, Recruitment, Finance, HR, IT, Customer Experience, and Customer Engagement on inter-related projects
• Prioritize project tasks, manage timelines, and maintain project plans
• Communicate project status to clients, project sponsors, and senior management regularly
• Ensure projects meet contractual obligations and regulatory requirements
• Update trackers and project status regularly, maintaining accountability and ownership
• Identify risks during implementation and collaborate with departments to develop solutions
• Design, develop, and maintain scalable and consistent onboarding programs
• Assist clients in preparing offshore staff through product/process training, on-site immersion, or on-the-job training
• Co-own the first 90 days to ensure offshore teams are set up for success
• Support Customer Experience, Customer Engagement, or other departments on critical projects as needed

Account Management

• Assist incoming clients with issues or requests
• Conduct onboarding calls and provide necessary information to help clients integrate with Emapta processes
• Safeguard client privacy and ensure compliance with standard operating procedures

Process Improvement

• Oversee and manage the customer onboarding process organization-wide under guidance of the Customer Enablement Lead
• Identify solutions to optimize onboarding processes and collaborate with the team on innovation plans

Reporting

• Collect, analyze, and interpret onboarding performance data to create comprehensive reports
• Communicate insights and trends to stakeholders and senior management
• Provide actionable recommendations to improve metrics and performance
• Collaborate with internal and external stakeholders to address reporting needs and preferences

Stakeholder Management

• Collaborate with different divisions to ensure seamless client integration

Other Responsibilities

• Perform administrative or non-administrative duties as assigned by company representative

Why We Stand Out Among the Rest

Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024. With a 50/50 gender ratio and a culture rooted in care and empathy, you'll feel valued from day one. We're committed to growing talent and setting you up for success.

Be part of a team that showcases Filipino excellence to the world. With 20 offices across 11 countries and 1,000+ clients, you'll create real impact every day-whether you work from home or on-site. Our 100% virtual recruitment process makes it easy to get started.

At Emapta, you're not just joining a company-you're becoming part of a thriving community of 10,000+ professionals growing careers with purpose. And behind every partnership we build is a deep respect for people and the impact they make.

"We place integrity at the heart of everything we do and truly value the human experience. That's why, for clients, it's a profound and transformational process that gives them the opportunity to achieve the business growth they desire."

-
Tim Vorbach, CEO

#EmaptaEra