Credit Process Officer

7 days ago

Work from Home, Philippines Rapid Screening Full time ₱780,000 per year

Are you passionate about helping clients achieve their homeownership dreams?

Do you have solid servicing or para broking experience and thrive in a detail-driven, client-focused environment?

We're on the lookout for a Mortgage and Credit Process Officer — someone who's ready to take their Australian mortgage servicing career to the next level

About the Role

As a Mortgage & Credit Process Officer, you'll be the backbone of our brokers — ensuring every client enjoys a seamless journey from application to settlement.

This isn't just an admin role — it's a key support position where your servicing expertise, precision, and communication skills truly shine.

You'll handle the end-to-end servicing process — reviewing documents, liaising with clients and brokers, managing applications in Salestrekker and Flex, and making sure every loan moves forward smoothly.

If you love keeping things organised, providing excellent client service, and being a trusted right-hand to brokers — this role is made for you

What You'll Do

  • Be the go-to servicing specialist supporting Australian mortgage brokers with all client and loan-related tasks.
  • Manage client relationships and ensure timely updates and follow-ups.
  • Review payslips, credit reports, and client documents with accuracy and care.
  • Oversee compliance and credit policy checks to maintain high-quality standards.
  • Handle Personal Assistant (PA) duties that streamline daily broking operations.
  • Work efficiently using Salestrekker and Flex to track and manage loan progress.
  • Anticipate broker and client needs — delivering a proactive, solutions-focused approach.

What You Bring

  • Minimum 2 years of servicing experience in the Australian mortgage industry.
  • Proven track record as a para broker, loan servicing officer, or loan support specialist.
  • Hands-on experience using Salestrekker and Flex (essential).
  • Familiarity with SMSF, commercial, and self-employed loans (highly desirable).
  • Exceptional attention to detail and a client-first mindset.
  • Excellent communication, organisation, and time management skills.

Why Join Us?

  • Work with a passionate and supportive mortgage team that values your expertise.
  • Gain exposure to diverse loan types and clients across Australia.
  • Enjoy a stable, long-term career opportunity where your skills truly make an impact.
  • Be part of a professional yet friendly environment that celebrates growth, initiative, and excellence.

Ready to take the next step?

If you have the servicing background and para broking experience to thrive in this dynamic role — we want to meet you

Apply now and join a team that appreciates precision, professionalism, and passion for client success.

Job Type: Full-time

Pay: Php45, Php65,000.00 per month

Work Location: Remote

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