Fraud Specialist IV

3 days ago

Cebu City, Central Visayas, Philippines JPMorganChase Full time $90,000 - $120,000 per year

Shape the future of financial security by joining our team. Be at the heart of safeguarding our financial systems and ensuring the trust of our customers. Unlock your potential and make your mark in a role that offers career growth and development.

Job Summary: As a Fraud Specialist IV within JPMorgan Chase, you will play a crucial role in safeguarding our financial systems from fraudulent activities. You will identify at-risk customers and transactions, develop strategies to prevent and reduce fraud, and collaborate with different departments. Your communication skills will be key in articulating risk-related issues to stakeholders, and you will provide front-line customer support to ensure a great customer experience. Your ethical judgment will guide your decisions, ensuring they align with our principles and standards.

Job Responsibilities:

  • Identify potential fraudulent activities and at-risk customers, applying knowledge of JPMC's policies and procedures.
  • Develop and implement strategies to prevent and reduce fraud, leveraging understanding of complex financial products and industry requirements.
  • Identify and escalate process gaps to improve customer experience and assist with reviewing procedures for enhancements and/or recertification.
  • Provide front-line customer support, utilizing advanced customer service skills to address complaints and improve the customer experience.
  • Lead a team as necessary, work on manager-related projects, and conduct internal training on fraud prevention policies and procedures.

Required Qualifications, Capabilities, and Skills:

  • Baseline knowledge of fraud prevention and detection strategies, particularly in a financial setting.
  • Demonstrated ability to monitor and analyze customer transactions for potential fraud, using various data sources and tools.
  • Proven experience in providing high-quality customer service, with a focus on addressing complaints and improving customer experience.
  • Proficiency in communicating complex risk-related issues and control measures to stakeholders, both verbally and in writing.
  • Demonstrated ability to collaborate effectively with different departments, disciplines, or areas of expertise within an organization to achieve common goals.

Preferred Qualifications, Capabilities, and Skills:

  • Advanced adaptability skills to navigate through change and ambiguity.
  • Experience in developing strategies to prevent and reduce fraud.
  • Ethical judgment to guide decisions in alignment with our principles and standards.

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