Fraud Prevention and Resolution Representative

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000
Customer Service Specialist

We are seeking a skilled Customer Service Specialist to join our team. As a key member of our support team, you will provide exceptional customer service by resolving issues and answering questions in a timely and professional manner.

You will work in a fast-paced call center environment where communication, negotiation, and decision-making skills are essential. You will be responsible for handling customer inquiries, resolving complaints, and providing solutions that meet their needs.

To succeed in this role, you must have excellent communication skills, be able to multitask, and work well under pressure. You should also be comfortable with technology and be able to navigate multiple systems simultaneously.

Key Responsibilities:
  • Provide exceptional customer service through phone calls, emails, and other forms of communication
  • Resolve customer complaints and concerns in a timely and professional manner
  • Answer customer inquiries and provide solutions to meet their needs
  • Work collaboratively with the support team to resolve complex issues
Requirements:
  • Bachelor's degree in a related field or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and work well under pressure
  • Comfortable with technology and able to navigate multiple systems simultaneously
Benefits:
  • Opportunity to work with a dynamic team and contribute to the success of the company
  • Chance to develop your customer service skills and advance your career
  • Competitive salary and benefits package

  • Fraud Analyst

    1 day ago

    Cebu City, Central Visayas, Philippines IntouchCX Full time

    Fraud Analyst – IntouchCXAbout IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by...

  • Protection Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeRiskAssessment Full time

    Protect Our BusinessWe're seeking a skilled Risk Assessment & Prevention Expert to safeguard our organization against fraud and revenue leakage by identifying and mitigating potential risks.This role is crucial in ensuring the integrity of our operations, and you'll play a key part in developing effective risk assessment and prevention strategies.Key...

  • Senior Quality Assurance and Risk Management Specialist

    10 hours ago

    Cebu City, Central Visayas, Philippines beBeeRisk Full time ₱450,000 - ₱900,000

    Quality Assurance and Risk Management LeadAbout the RoleWe are seeking a highly skilled Quality Assurance and Risk Management Lead to join our team. As a key member of our quality management team, you will be responsible for ensuring the highest standards of quality and risk management across our platform.Key ResponsibilitiesEvaluate and establish quality...

  • Senior Associate, Platform Quality Operations

    19 hours ago

    Cebu City, Central Visayas, Philippines Grab Full time

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Specialist - Fraud, Customer Service - Cebu

    2 days ago

    Cebu City, Central Visayas, Philippines JPMorganChase Full time

    OverviewJoin to apply for the Specialist - Fraud, Customer Service - Cebu role at JPMorganChase.At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day. As a Customer Service Specialist within the...

  • Customer Service Representative

    2 weeks ago

    Cebu City, Central Visayas, Philippines TaskNest Business Services Full time

    Hiring: Customer Service RepresentativeLocation: IT Park Cebu CityJob Description:We are hiring Customer Service Representatives for our onsite team in IT Park Cebu. This is a great opportunity for fresh graduates, career shifters, or anyone looking to start a stable job in a professional environment. No experience required — we'll train you.What We...

  • L3 Technical Support Representative

    4 hours ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    OverviewL3 Technical Support Representative | HybridJoin to apply for the L3 Technical Support Representative | Hybrid role at Lexmark.Get AI-powered advice on this job and more exclusive features.ResponsibilitiesProvide primary escalation point for TSC Support Software Team for all technical issues that cannot be resolved by 1st or 2nd level resources. Work...

  • ATM Incident Resolution Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeIncidentManagement Full time $40,000 - $60,000

    Job DescriptionThis role is responsible for monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. The Incident Management Analyst will be the first level of contact for customers and field support personnel for ATM related issues.Key ResponsibilitiesCreate action items/tickets to resolve...

  • Technical Support Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a motivated and enthusiastic Technical Support Representative to join our customer support team. In this role, you will be responsible for providing exceptional assistance to our clients, resolving technical issues, and ensuring a positive experience with our products and services. You will be the first point of contact for customers,...

  • Technical Support Representative

    3 weeks ago

    Cebu City, Central Visayas, Philippines VenturEd Solutions Full time

    Technical Support Representative (Software Applications)Technical Support Representative (Software Applications)Talent Acquisition Specialist | People OperationsFor more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid,...