Home-Based Administrative Assistant

Are you an organized and detail-oriented professional who thrives in supporting teams and keeping operations running smoothly? We're looking for a Home-Based Administrative Assistant to work with our U.S.-based client in a dynamic and fast-paced environment. In this role, you'll handle a variety of administrative tasks—from processing mail and managing vendor orders to tracking production schedules and maintaining accurate records. If you excel at multitasking, communicate clearly, and take pride in delivering high-quality work on time, we'd love to hear from you.

REQUIRED CORE COMPETENCIES

• Exceptional Communicator: Highly proficient in spoken and written English with the ability to convey information clearly and professionally.
• Organized & Detail-Oriented: Maintains accuracy and consistency in all administrative and operational tasks.
• Multi-Tasking Expert: Effectively prioritizes and manages multiple responsibilities in a fast-paced environment.
• Team Player: Works collaboratively with colleagues and stakeholders to achieve goals.
• Proactive Problem Solver: Anticipates needs, addresses issues promptly, and adapts to changing demands

WHAT YOU WILL DO

• Oversee clerical tasks, such as processing, sorting, and routing incoming and outgoing mail.
• Provide outstanding customer service and demonstrate strong interpersonal skills.
• Sort and distribute vendor invoices to the billing and accounts payable departments as necessary.
• Order and product inventory; receive and forward documentation and appropriate information to the ASB inventory/sales support team for receipt completion.
• Order follow-up with vendors to verify order receipt to meet client's delivery timeline.
• Track order from production schedule to delivery date of product(s), through the use of a workflow management system.
• Management of backorder processes, including identification of backorders and replacement with a comparable product.
• Managing and taking action to reduce accounts receivable aging.
• Assist the client with administrative duties.
• Create and update records, ensuring accuracy and validity of information.
• Create, maintain, and enter information into databases.
• Ad hoc duties as assigned

WHAT WE LOOK FOR

• Education: College degree in Marketing, Business Administration, or a related field
• Experience: 3–5 years in Customer Service, Data Entry, Administrative Assistance, or similar roles
• Language Proficiency: Excellent spoken and written English communication skills.
• Schedule: Must be able to work U.S. EST hours (graveyard shift in PH time).

• Technical Skills:

• Strong understanding of office management systems and procedures

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and Google Suite (Sheets, Gmail, etc.)
• Familiarity with tools such as Wild Apricot, JotForm, Canva, SharePoint, Slack, and social media platforms
• Ability to quickly learn company-specific systems

WHAT WE OFFER

• Salary Range: PHP 40,000 – 45,000
• Industry: Promotional
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW