Home-Based Merchandise Coordinator

Are you an organized and detail-oriented professional who thrives in coordinating tasks and supporting teams in a fast-paced environment? We're looking for a Home-Based Merchandise Coordinator to join our U.S.-based client in the promotional products industry. In this role, you'll be responsible for accurate order processing, maintaining order status updates, coordinating with vendors and freight carriers, and ensuring on-time delivery. If you excel at multitasking, data entry, and clear communication while keeping everything running smoothly, we'd love to hear from you.

REQUIRED CORE COMPETENCIES

• Exceptional Communicator: Highly proficient in spoken and written English with the ability to provide clear updates to clients, vendors, and internal teams.
• Organized & Detail-Oriented: Maintains accuracy across order processing, financial recordkeeping, and system documentation.
• Tech-Savvy Coordinator: Strong computer skills with the ability to quickly adapt to software and workflow management tools.
• Independent Worker: Comfortable working with minimal supervision while meeting strict deadlines.
• Customer-Focused: Demonstrates professionalism and strong interpersonal skills when working with clients and partners.

WHAT YOU WILL DO

• Accurately process orders received by 5:00 PM PST and maintain up-to-date order statuses in internal software.
• Communicate order and production updates with suppliers, sales representatives, and clients.
• Review order documentation and ensure production proof approvals are received and tracked.
• Coordinate with domestic and international couriers and freight carriers to ensure on-time delivery.
• Compare freight options for cost-efficiency and profitability.
• Provide timely tracking details and resolve issues proactively.
• Maintain accurate notes in the order log with resolution details and associated costs.
• Partner with accounting to match invoices to orders, reconcile accounts receivable, and ensure accurate billing of freight and special charges.
• Support database maintenance by keeping client information current.
• Assist with tagging and filing product samples, answering calls, and other administrative tasks as needed.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Retail Management, Marketing, Business Analytics, or a related field.
• Experience: 1–3 years in Store Management, Merchandising, or related roles.

• Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, SharePoint, Outlook).

• Knowledge of customer behavior, retail strategies, and merchandising trends.
• Excellent organizational, communication, and customer service skills with the ability to manage multiple responsibilities effectively.
• Must be able to work U.S. CST hours (night shift in PH time).

WHAT WE OFFER

• Salary Range: PHP 25,000 – 27,500
• Industry: Promotional Products
• Job Type: Full-time
• Work Shift: 8:00 AM – 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• ​Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW