IT System and Monitoring Associate

1 day ago

Pasig, National Capital Region, Philippines CIS Bayad Center, Inc. Full time $104,000 - $130,878 per year

JOB SUMMARY / JOB PURPOSE

Their primary objective is to proactively monitor the behavior and trends of BAYAD applications, transactions traffics and the utilization of the on-prem and on-cloud environment. The team will interact with the other department by providing applications statistics reports thru email. You will work alongside with the infrastructure team and Application Support team for reporting any abnormalities found in the monitoring tools.

GENERAL RESPONSIBILITIES

· Work with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions based on direction provided by Monitoring Lead.

· Support multiple technical teams in 24 x 7 operational environments with high uptime requirements. Varied shift schedules will include day or evening hours.

· Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis

· Manage the monitoring tool installation on the servers. Regular housekeeping, patching, monitoring, and trouble shooting.

· To publish daily statistics reports, dashboards, and metrics of application traffic to internal teams and clients.

· Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

· Translates service performance metrics and measurement standards into Event and Incident Management requirements, build and continuously improve capability aligned with BAYAD's technology roadmap and adoption.

· Develop and modify custom monitoring checks using the existing monitoring tools.

· Provide 24/7 support for all incidents.

· Do complete documentation of the environment, monitoring policies and procedures.

· Support in technical proposals preparation for new and existing services

· Report issues to the next escalation level on all detected abnormalities or anomalies in the systems based on the historical trends of the application traffics.

· Notify internal and external customer of deployment activities, issues, outages, and remediation status.

OPERATING NETWORK

· PD (Product Delivery)

· AM (Application Management)

· SD (Service Delivery

· AS (Application Support)

· INFRA

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