Quality Assurance Analyst

3 hours ago


Davao City, Davao, Philippines PROTALENTNEXUS CONSULTING Full time ₱360,000 - ₱420,000 per year

Quality Assurance Analyst

Location: Clark, Pampanga

Work Setup: Onsite | Night Shift

Salary Range: ₱30,000 – ₱35,000 (Max Offer)

Start Date: ASAP

About the Role

We are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across hardware and software, and hands-on experience in a BPO environment.

This role ensures that helpdesk interactions meet the highest quality standards and that technical support operations run efficiently.

Key Responsibilities

Monitor, review, and evaluate helpdesk support calls and tickets.

Identify areas of improvement and provide feedback to enhance service quality.

Perform root cause analysis of recurring technical issues.

Collaborate with IT teams to ensure compliance with support protocols and standards.

Prepare and maintain QA documentation, reports, and audit findings.

Qualifications

Bachelor's degree in Information Technology or related field (or at least 2 years of college).

Minimum 6 months of QA or related experience.

Strong background in helpdesk support, including hardware and software troubleshooting.

Proficient in Microsoft products and operating systems troubleshooting.

Prior experience in a BPO/Shared Services environment is required.

Why Join Us

Competitive compensation package

Dynamic and supportive work environment

Opportunity to grow within a global IT support framework


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