Quality Assurance Analyst
1 day ago
Quality Assurance Analyst
Location: Clark, Pampanga
Work Setup: Onsite | Night Shift
Salary Range: ₱30,000 – ₱35,000 (Max Offer)
Start Date: ASAP
About the Role
We are looking for a Quality Assurance Analyst to join our IT support team in Clark, Pampanga. The ideal candidate will have a strong helpdesk background, excellent troubleshooting skills across hardware and software, and hands-on experience in a BPO environment.
This role ensures that helpdesk interactions meet the highest quality standards and that technical support operations run efficiently.
Key Responsibilities
Monitor, review, and evaluate helpdesk support calls and tickets.
Identify areas of improvement and provide feedback to enhance service quality.
Perform root cause analysis of recurring technical issues.
Collaborate with IT teams to ensure compliance with support protocols and standards.
Prepare and maintain QA documentation, reports, and audit findings.
Qualifications
Bachelor's degree in Information Technology or related field (or at least 2 years of college).
Minimum 6 months of QA or related experience.
Strong background in helpdesk support, including hardware and software troubleshooting.
Proficient in Microsoft products and operating systems troubleshooting.
Prior experience in a BPO/Shared Services environment is required.
Why Join Us
Competitive compensation package
Dynamic and supportive work environment
Opportunity to grow within a global IT support framework
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