MS Dynamic 365 – L2 Support Engineer

2 weeks ago

Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time ₱1,200,000 - ₱2,400,000 per year

Key Responsibilities:


• Lead Level 2 support for insurance applications, ensuring timely resolution of incidents and service requests.


• Configure and customize MS Dynamics 365 applications to meet business requirements.


• Collaborate with business teams, application owners, and development teams to analyze and resolve issues.


• Perform root cause analysis, impact assessments, and implement permanent fixes.


• Monitor application performance and ensure availability, stability, and security.


• Manage minor enhancements, configuration changes, and data fixes.


• Maintain documentation for support processes, known issues, and resolutions.


• Ensure compliance with insurance regulations, data privacy, and audit requirements.


• Coordinate with L3 teams for escalations and participate in release management and UAT support.


• Monitor system health and recommend enhancements for improved functionality.

Required Skills:


• –7 years of experience in application support or development in the insurance domain


• Strong understanding of insurance workflows, policy administration, claims, underwriting, and billing systems


• Experience with incident management, change management, and problem management


• years of experience working with Microsoft Dynamics 365 (CRM/ERP).


• Familiarity with Power Platform, SQL, JavaScript, C#, and Azure.


• Strong understanding of business processes and system integration.


• Excellent problem-solving and analytical skills.


• Effective communication and stakeholder management abilities.


• Familiarity with DevOps tools, monitoring platforms, and ticketing systems (e.g., ServiceNow, Jira)


• Excellent troubleshooting, communication, and stakeholder management skills

Required Qualifications:


• Bachelor's degree in Computer Science, Information Technology, or related field.


• years of experience working with Microsoft Dynamics 365 (CRM/ERP).


• Experience in Insurance Domain and L2 Support

  • L2 - L3 IT Support Engineer

    4 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    About the RoleIT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a...

  • L2 IT Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,200,000 - ₱1,800,000 per year

    Position: L2 IT Support Engineer (MSP / Cloud Infrastructure)Location: Makati City | Hybrid / Night ShiftEmployment Type: Full-TimeAre you an experienced IT Support professional with strong exposure to MSP environments, Microsoft 365, Azure, and network security? We are looking for a Level 2 IT Support Engineer to join our growing team. In this role, you...

  • MS Dynamics Senior Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Hrtx Full time ₱1,200,000 - ₱3,600,000 per year

    We are looking for a MS Dynamics Senior Manage to lead end-to-end solution design and delivery across enterprise-scale projects.. Key Responsibilities:Lead the design, architecture, and technical delivery of Dynamics 365 CRM and Power Platform solutions.Translate business needs into scalable cloud-based solutions.Provide estimates, define architecture, and...

  • Senior IT Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines BCS Information Technology Corp. Full time ₱900,000 - ₱1,200,000 per year

    Job Description:The Microsoft 365 Systems Engineer is responsible for leading migrations, administration, and optimization of Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive. This role oversees identity and access management through Azure Active Directory, enforces security and compliance policies, and ensures seamless...

  • L2 Application Support Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    Make your next big career move by applying as KMC Solutions' next TECHNICAL SUPPORT ENGINEER L2The successful candidate must be technically oriented with excellent written skills and as an L2 Technical Support Engineer, they will need to provide advanced technical support to our customers, troubleshooting complex issues, and ensuring prompt resolution. They...

  • MS Dynamics Senior Manager

    2 days ago

    Taguig, National Capital Region, Philippines Avensys Consulting Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionWe are currently looking for a MS Dynamics Senior Manager who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.• This is critical role in the solution implementation lifecycle cutting across all phases. The Architects are...

  • MS Dynamics Senior Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines AVENSYS CONSULTING INC. Full time ₱120,000 - ₱150,000 per year

    Job DescriptionAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client...

  • L2 Service Desk Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱630,000 - ₱840,000 per year

    L2 Service Desk EngineerPosition SummaryThe L2 Service Desk Engineer provides advanced second-level support and backend infrastructure assistance. This role involves resolving complex technical issues related to desktops, servers, networks, and applications, while also guiding and supporting the service desk team.This position requires strong technical...

  • Windows Application Support Engineer

    2 days ago

    Taguig, National Capital Region, Philippines Cognizant Full time ₱900,000 - ₱1,200,000 per year

    OverviewThe Core Windows App Support Engineer will resolve escalated technical issues from L1 service desk related to Outlook, Teams, SharePoint, and Exchange. This expert will provide advanced troubleshooting, configuration, and user support for the core Microsoft 365 productivity and collaboration suite.Key ResponsibilitiesProvide technical support for...

  • IT Support Engineer L2

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Location: Taguig, BGC | Onsite | Full-Time | Night ShiftAbout the RoleWe're looking for a highly skilled Senior Systems / Infrastructure Engineer to manage and support enterprise IT systems across servers, networks, virtualization, and cloud platforms. This role combines advanced technical support, infrastructure management, and client collaboration,...