MS Dynamic 365 – L2 Support Engineer

1 week ago

Taguig, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time $90,000 - $120,000 per year

Key Responsibilities:


• Lead Level 2 support for insurance applications, ensuring timely resolution of incidents and service requests.


• Configure and customize MS Dynamics 365 applications to meet business requirements.


• Collaborate with business teams, application owners, and development teams to analyze and resolve issues.


• Perform root cause analysis, impact assessments, and implement permanent fixes.


• Monitor application performance and ensure availability, stability, and security.


• Manage minor enhancements, configuration changes, and data fixes.


• Maintain documentation for support processes, known issues, and resolutions.


• Ensure compliance with insurance regulations, data privacy, and audit requirements.


• Coordinate with L3 teams for escalations and participate in release management and UAT support.


• Monitor system health and recommend enhancements for improved functionality.

Required Skills:


• –7 years of experience in application support or development in the insurance domain


• Strong understanding of insurance workflows, policy administration, claims, underwriting, and billing systems


• Experience with incident management, change management, and problem management


• years of experience working with Microsoft Dynamics 365 (CRM/ERP).


• Familiarity with Power Platform, SQL, JavaScript, C#, and Azure.


• Strong understanding of business processes and system integration.


• Excellent problem-solving and analytical skills.


• Effective communication and stakeholder management abilities.


• Familiarity with DevOps tools, monitoring platforms, and ticketing systems (e.g., ServiceNow, Jira)


• Excellent troubleshooting, communication, and stakeholder management skills

Required Qualifications:


• Bachelor's degree in Computer Science, Information Technology, or related field.


• years of experience working with Microsoft Dynamics 365 (CRM/ERP).


• Experience in Insurance Domain and L2 Support

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