Customer Service Executive
2 weeks ago
Job Description:
- Deliver prompt and professional support to players by addressing game-related questions, technical problems, and account issues.
- Resolve user concerns related to gameplay, billing, and access by guiding them through troubleshooting steps.
- Explain game rules, strategies, and current promotions to enhance user engagement and satisfaction.
- Log support cases and maintain detailed records of user interactions in the internal system.
- Liaise with cross-functional teams like development and QA to help resolve escalated or complex issues.
- Track user feedback and recurring issues to suggest product improvements or updates.
- Maintain strong knowledge of the game, its features, updates, and ongoing events.
Job Requirements:
- Customer support experience is essential, ideally from the gaming or tech industries.
- Strong English required for clear communication with clients.
- Problem-solving mindset with the ability to stay composed in high-pressure situations.
- Patient, empathetic, and able to handle complaints or concerns professionally.
- Comfortable using support software and basic troubleshooting tools.
- Able to work well both independently and within a collaborative team environment.
- Willing to work night shifts, weekends, and holidays as part of a 24/7 support team.
Only shortlisted candidate will be notified.
Job Type: Full-time
Pay: Php22, Php40,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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