Customer Service Executive

2 weeks ago


Work from Home, Philippines UNISEARCH SERVICES PTE. LTD. Full time ₱480,000 per year

Job Description:

  • Deliver prompt and professional support to players by addressing game-related questions, technical problems, and account issues.
  • Resolve user concerns related to gameplay, billing, and access by guiding them through troubleshooting steps.
  • Explain game rules, strategies, and current promotions to enhance user engagement and satisfaction.
  • Log support cases and maintain detailed records of user interactions in the internal system.
  • Liaise with cross-functional teams like development and QA to help resolve escalated or complex issues.
  • Track user feedback and recurring issues to suggest product improvements or updates.
  • Maintain strong knowledge of the game, its features, updates, and ongoing events.

Job Requirements:

  • Customer support experience is essential, ideally from the gaming or tech industries.
  • Strong English required for clear communication with clients.
  • Problem-solving mindset with the ability to stay composed in high-pressure situations.
  • Patient, empathetic, and able to handle complaints or concerns professionally.
  • Comfortable using support software and basic troubleshooting tools.
  • Able to work well both independently and within a collaborative team environment.
  • Willing to work night shifts, weekends, and holidays as part of a 24/7 support team.

Only shortlisted candidate will be notified.

Job Type: Full-time

Pay: Php22, Php40,000.00 per month

Benefits:

  • Work from home

Work Location: Remote



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