QA Supervisor – Gaming

23 hours ago

Taguig, National Capital Region, Philippines Teleperformance Full time $60,000 - $80,000 per year

We're looking for a detail-oriented and experienced QA Supervisor to lead quality assurance efforts for our Gaming & Content Moderation operations. Based at TP McKinley West, this role is critical in ensuring our moderation teams consistently uphold platform standards, user safety, and service excellence.

You'll supervise QA analysts, develop evaluation frameworks, and collaborate with operations and training teams to drive continuous improvement. If you're passionate about gaming, online communities, and digital integrity, this is your chance to make a meaningful impact.

Key Responsibilities

  • Quality Oversight

  • Supervise QA analysts reviewing content moderation cases across gaming platforms.

  • Ensure consistent application of moderation guidelines and scoring standards.
  • Conduct regular audits and calibration sessions to maintain accuracy and fairness.

  • Performance & Reporting

  • Analyze QA data to identify trends, gaps, and opportunities for improvement.

  • Provide actionable insights to operations and training teams.
  • Prepare and present quality reports to leadership.

  • Process Improvement

  • Collaborate with Team Leads and Trainers to refine workflows and SOPs.

  • Recommend enhancements to moderation tools and evaluation criteria.
  • Lead initiatives that improve agent performance and customer experience.

  • Team Leadership

  • Mentor and develop QA analysts through coaching and feedback.

  • Foster a culture of accountability, learning, and excellence.
  • Manage scheduling, workload distribution, and performance reviews.
Qualifications
  • Minimum 2 years of QA experience in BPO, gaming support, or content moderation.
  • At least 1 year in a supervisory or leadership role.
  • Strong analytical, communication, and coaching skills.
  • Familiarity with gaming platforms, community guidelines, and digital safety standards.
  • Proficiency in QA tools and reporting systems.

  • Operations Manager – Gaming

    23 hours ago

    Taguig, National Capital Region, Philippines Teleperformance Full time $40,000 - $80,000 per year

    Job OverviewWe're seeking a dynamic and strategic Center Manager to lead our operations in Gaming & Content Moderation. This role is ideal for a seasoned leader who thrives in fast-paced digital environments and is passionate about creating safe, engaging online experiences. You'll oversee day-to-day operations, drive performance, and ensure alignment with...

  • Quality Analyst – Gaming

    21 hours ago

    Taguig, National Capital Region, Philippines Teleperformance Full time $40,000 - $60,000 per year

    Job SummaryWe are seeking a detail-oriented and analytical Quality Analyst to support our Gaming & Content Moderation operations. Based at TP McKinley West, this role plays a vital part in ensuring that moderation teams consistently uphold platform standards, user safety, and service excellence.As a QA, you will evaluate moderation interactions, identify...

  • QA Supervisor

    23 hours ago

    Taguig, National Capital Region, Philippines Shearwater Health Full time ₱900,000 - ₱1,200,000 per year

    Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaOur Clinicians & Associates advocates for better patient care while enjoying these benefits:Temporary Work from HomeHMO on Day 1 with 2 Dependents upon regularizationGroup Life InsuranceHighly...

  • Team Leader – Gaming

    23 hours ago

    Taguig, National Capital Region, Philippines Teleperformance Full time $90,000 - $120,000 per year

    About the RoleWe are seeking a dynamic and experienced Team Lead to oversee our Gaming and Content Moderation operations. This role is ideal for someone passionate about gaming culture, digital communities, and online safety. You will lead a team of moderators ensuring high-quality service delivery, adherence to platform guidelines, and a safe environment...

  • QA Supervisor

    23 hours ago

    Taguig, National Capital Region, Philippines Century Pacific Food, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:- Oversee systematic tracking and regular updates on key quality metrics including finished goods status, process compliance, material holds, and resource inventory.- Conduct timely reviews and provides disposition for operational deviations, while maintaining and updating laboratory methods, sampling plans, and retention protocols.-...

  • QA Supervisor

    22 hours ago

    Taguig, National Capital Region, Philippines Century Pacific Food, Inc. - Dairy Division Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:- Oversee systematic tracking and regular updates on key quality metrics including finished goods status, process compliance, material holds, and resource inventory.- Conduct timely reviews and provides disposition for operational deviations, while maintaining and updating laboratory methods, sampling plans, and retention protocols.-...

  • QA QC Supervisor

    4 weeks ago

    Taguig, National Capital Region, Philippines AP Aluminum and Glass OPC Full time

    Job Summary:The QA/QC Officer is responsible for ensuring that all aluminum and glass works at the jobsite meet the required quality standards, specifications, and project timelines. This role involves monitoring workmanship, conducting inspections, identifying discrepancies, and ensuring that corrective actions are implemented in accordance with company...

  • Urgent: Training Officer

    21 hours ago

    Taguig, National Capital Region, Philippines Skybet Gaming Corporation Full time $40,000 - $60,000 per year

    Key Responsibilities:Training Needs Analysis (TNA)Collaborate with department heads to identify skills gaps, performance issues, and compliance requirements.Conduct surveys, interviews, and performance assessments to determine training priorities across: Customer Service, Risk and Fraud Management, Finance Operations, Gaming Attendant ServicesDevelopment of...

  • Customer Service Supervisor

    22 hours ago

    Taguig, National Capital Region, Philippines ALPHA CENTURY CONSULTANCY INC. Full time $40,000 - $80,000 per year

    #Overview:Responsible for leading and managing the Philippine-based customer service team, ensuring key performance indicators such as First Response Time (FRT), Handling Resolution Time (HRT), Customer Satisfaction (CSAT), and sales conversion are consistently met. The role requires the ability to respond promptly to business needs, coordinate...

  • Customer Service Supervisor

    22 hours ago

    Taguig, National Capital Region, Philippines KC Global Talent Solutions, Inc. Full time ₱640,000 - ₱960,000 per year

    Responsible for leading and managing the Philippine-based customer service team, ensuring key performance indicators such as First Response Time (FRT), Handling Resolution Time (HRT), Customer Satisfaction (CSAT), and sales conversion are consistently met. The role requires the ability to respond promptly to business needs, coordinate problem-solving...