Benefits Systems Administrator

1 week ago

Taguig, National Capital Region, Philippines WTW Full time
Description

The Role 

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

 Performance Objectives 

Clients 

• Administer ongoing benefit system activities. 

• Receive and process import data files containing indicative data, election data, dependent and beneficiary data 

• Generate payroll/vendor feeds, as well as ad-hoc management reports 

• Process and fulfill, confirmation statements and other benefit related materials 

• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems 

• Utilizing case management tool as needed 

• Exercise discretion and independent judgment in responding to and resolving client issues 

• Develop and maintain system processing documentation and processing calendar 

• Provide back up for other team members as needed 

• Attend ongoing client status meeting as needed to establish client relationship 

• Attend internal project meetings to ensure project continuity into ongoing 

Financial 

• Meet service level agreements across all clients 

• Meet billable hour goals as defined by your manager 

• Work within prescribed budget for each project 

• Identify potential out of scope work and new opportunities to client teams 

People 

• Take initiative to proactively share knowledge and/or experience with team members 

• Develop strong partnerships with team members 

• Work collaboratively with other members of the team to meet internal and client objectives 

• Solicit feedback and development opportunities for career growth 

Excellence 

• Assist project team with client assignments to deliver timely, within-budget and high quality work 

• 100% compliance with SOC1 and Professional Excellence criteria 

• Help develop and maintain system processing documentation 

• Analyze process workflow and recommend improvements to increase efficiency and effectiveness 

• Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

Qualifications

The Requirements 


• Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans 

• Ability to complete Willis Towers Watson Benefits Systems Administrator training program 

• Strong analytical and problem solving skills 

• Strong knowledge of Microsoft Office tools including Outlook, Excel and Word 

• Professional and responsible approach to work, clients and colleagues 

• Willing to work in a mid-shift schedule 

• Ability to manage time and work a flexible schedule 

• Ability to organize and prioritize with strong attention to details 

• Excellent oral and written communication skills 

• Ability to work independently and in a team environment with minimal supervision 

• Ability to complete multiple projects within established deadlines 

• Work experience with US and/or UK counterparts and projects preferred, but not required 

• College degree preferred

WTW is an Equal Opportunity Employer

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