Guest Service Associate

2 days ago

Angeles City, Central Luzon, Philippines OYO Technology and Hospitality Philippines Inc Full time ₱12,000 - ₱143,000 per year

Hotel: Sunday Hevea Hotel and Resort, Pampanga

Position: Guest Service Associate (Front Office / Reception)

Salary: PHP 12,000 – 14,300 (depending on experience & property)

Responsibilities:

  • Welcome guests warmly and handle check-ins/check-outs efficiently.
  • Manage reservations and maintain guest records.
  • Provide accurate information on hotel facilities, services, and local attractions.
  • Coordinate with housekeeping and other departments for smooth operations.
  • Handle guest inquiries, complaints, and resolve issues professionally.
  • Manage billing, payments, and cash/credit transactions.

Requirements:

  • Previous hotel/front office experience preferred but not mandatory.
  • Good communication and interpersonal skills.
  • Knowledge of hotel management/reservation systems is an advantage.
  • Positive attitude, grooming standards, and guest-focused approach.
  • Ability to work in shifts, including weekends/holidays.

Benefits:

  • Competitive salary package.
  • Career growth opportunities within the hotel chain.
  • Supportive and professional work environment.

Location: Sunday Hevea Hotel and Resort

MVP Avenue, Fil-Am Friendship Hwy, Angeles, Pampanga, Philippines

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