Guest Service Assistant

2 weeks ago

Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time ₱15,000 - ₱250,000 per year
  1. Welcomes, bills & books guests/clients.
  2. Acts as an information officer at the reception area.
  3. Performs cashiering duties, credit and collection.
  4. Collect payments from guests/clients and remit them accordingly.
  5. Receive and transfer phone calls to and from the clients/guests.
  6. Endorses to next shift accurate and detailed generated sales/income, reservations, walk-in/corporate guest's pending accounts for follow-up and other important matters.
  7. Track sales thru OASIS system during his/her shift.
  8. Monitor and maintain the high occupancy rate of rooms.
  9. Record and check the issuance of supplies to guests.
  10. Handle guests/clients complaints but refer/coordinates major problems to HM/HS/other superiors.
  11. Ensures and promotes goodwill and good corporate image in all transactions with hotel guests.
  12. Does telemarketing, fieldwork, documentation and other sales related functions.
  13. Performs other duties that may be assigned by superior from time to time.

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