Guest Services Associate
2 days ago
Department
Guest Services
Employee Type
Probationary
Job Responsibilities
- Handle in-bound and outbound via various communication channels including social media
- Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
- Excellent knowledge of property products, reservation system and customer service
- Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
- Generate reports for specific business units' reference.
Qualifications
- Graduate of any bachelor's degree course.
- A minimum of 1-2 years related work experience
- Excellent communication and interpersonal skills
- Wide knowledge on computer applications
- Excellent problem solving and analytical skills
- Strong organization skills
- Positive attitude and work ethics
- Must be able to work varied shifts including nights, weekends and holidays
- Experience in operating system (Opera), Guest Experience Software System or equivalent.
Experience Range Range (Years)
0 - 0 years
Job posted on
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