Guest Services Associate

We are looking for a friendly, well-presented, and service-oriented Guest Relations Associate to join our team. In this role, you will be the face of the hotel, ensuring every guest receives a warm welcome and personalized service throughout their stay. You will handle guest inquiries, resolve issues promptly, and assist in creating memorable guest...

Filinvest Hotel: CRIMSON RESORT & SPA MACTANIn accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Guest Services Manager, the Guest Services Officer is responsible for the general administration and profitability of the operation of the villa and guest...

Key Responsibilities:Register guest/s and assign rooms. Accommodates special requests whenever possible.Assists in pre-registration and blocking of rooms for reservations.Thoroughly understand and adhere to proper credit, check- cashiering, and cash handling policies and procedures.Understands room status and room tracking.Knows room locations, types of...

The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards. Key ResponsibilitiesSupervise and support the front desk team in handling...

We're looking for a friendly, reliable Service Associate who will be stationed at our Vivace art café to serve guests, offer great customer service, and help maintain a welcoming, creative space.What You'll Do:Be assigned to our art café and act as the main point of contact for guestsGreet and engage customers warmly, making them feel at homeAssist guests...

The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards.Key ResponsibilitiesSupervise and support the front desk team in handling...

FILINVEST COMPANY: Crimson Resort & Spa MactanThis role is responsible in ensuring guest satisfaction by supervising the personalized services to guests in the most courteous and efficient manner as well as contributing to optimizing room sales especialy with Korean guests/ clients.Responding to customer requestsUpdates and records all guest information or...

The Customer Service Associate is responsible for assisting guests in the arcade by providing excellent customer service, handling inquiries, and ensuring a fun and enjoyable experience.Key Responsibilities:Greet and assist customers with game cards, tokens, tickets, or promotionsProvide information on arcade games, attractions, and ongoing eventsHandle...

Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFairfield by Marriott Cebu Mactan, Mahi Center, Lapu Lapu City, Philippines, Philippines, 6015ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYFairfield by Marriott Cebu Mactan is located at MAHI Center, MEZ 1, Lapu-Lapu City, Mactan, Cebu,...

POSITION SUMMARYFairfield by Marriott Cebu Mactan is located at MAHI Center, MEZ 1, Lapu-Lapu City, Mactan, Cebu, Philippines. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel – at over 1000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at...