URGENT| Junior Business Partner
7 days ago
Responsibilities:
Client Relationship Management:
Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-lasting client relationships.
- Understand client needs and provide tailored solutions.
- Conduct regular check-ins and address client inquiries promptly and professionally.
Account Management:
Monitor account performance and identify opportunities for growth and improvement.
- Prepare and present regular account reports to clients and internal stakeholders.
- Review and approve invoices and charges related to the account, ensuring accuracy and adherence to agreed-upon rates.
Proactively address any client concerns or issues to ensure satisfaction and retention.
HR and Payroll Liaison:
Act as the main point of contact for clients regarding HR and payroll related inquiries and requests.
- Communicate client needs and requirements to the internal HR and/or payroll teams.
- Facilitate clear and effective communication between clients and internal stakeholders and cross-functional departments.
Ensure client satisfaction by coordinating timely and accurate responses to their HR- and payroll-related questions.
Administrative Support:
Assist with the coordination of HR and payroll related documentation and processes.
- Maintain accurate client records and documentation.
- Support the onboarding and offboarding processes by coordinating with the respective teams.
- Prepare and distribute HR and payroll related communications to clients as needed.
Operational Coordination:
Assist in resolving operational issues in a timely manner, escalating to the HR team when necessary.
- Collaborate with internal teams to ensure seamless service delivery.
Compliance Awareness:
Maintain a general awareness of HR laws, regulations, and company policies.
- Escalate any potential compliance issues for review and action.
Qualifications:
- Account Management Experience: Minimum 1 year of experience in account management or client service roles, preferably with exposure to HR functions. Proven track record of successfully managing client relationships and coordinating HR-related services.
- HR Principles & Practices: Strong understanding of basic HR and finance principles and practices, with the ability to effectively communicate concepts to clients.
- Communication & Interpersonal Skills: Proficient communication and interpersonal skills, with the ability to build rapport with clients and effectively liaise with internal teams. Demonstrated ability to understand and articulate client needs clearly.
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