URGENT| Junior Business Partner

6 days ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time $104,000 - $130,878 per year

Responsibilities:

  • Client Relationship Management:

  • Serve as the primary point of contact for assigned client accounts.

  • Build and maintain strong, long-lasting client relationships.
  • Understand client needs and provide tailored solutions.
  • Conduct regular check-ins and address client inquiries promptly and professionally.

  • Account Management:

  • Monitor account performance and identify opportunities for growth and improvement.

  • Prepare and present regular account reports to clients and internal stakeholders.
  • Review and approve invoices and charges related to the account, ensuring accuracy and adherence to agreed-upon rates.

  • Proactively address any client concerns or issues to ensure satisfaction and retention.

  • HR and Payroll Liaison:

  • Act as the main point of contact for clients regarding HR and payroll related inquiries and requests.

  • Communicate client needs and requirements to the internal HR and/or payroll teams.
  • Facilitate clear and effective communication between clients and internal stakeholders and cross-functional departments.

  • Ensure client satisfaction by coordinating timely and accurate responses to their HR- and payroll-related questions.

  • Administrative Support:

  • Assist with the coordination of HR and payroll related documentation and processes.

  • Maintain accurate client records and documentation.
  • Support the onboarding and offboarding processes by coordinating with the respective teams.
  • Prepare and distribute HR and payroll related communications to clients as needed.

  • Operational Coordination:

  • Assist in resolving operational issues in a timely manner, escalating to the HR team when necessary.

  • Collaborate with internal teams to ensure seamless service delivery.

  • Compliance Awareness:

  • Maintain a general awareness of HR laws, regulations, and company policies.

  • Escalate any potential compliance issues for review and action.

Qualifications:

  • Account Management Experience: Minimum 1 year of experience in account management or client service roles, preferably with exposure to HR functions. Proven track record of successfully managing client relationships and coordinating HR-related services.
  • HR Principles & Practices: Strong understanding of basic HR and finance principles and practices, with the ability to effectively communicate concepts to clients.
  • Communication & Interpersonal Skills: Proficient communication and interpersonal skills, with the ability to build rapport with clients and effectively liaise with internal teams. Demonstrated ability to understand and articulate client needs clearly.

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