IT Program Business Partner

7 days ago

Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

  • Serve as the primary point of contact to one of our largest IT accounts, ensuring seamless coordination between client stakeholders and internal teams.
  • Oversee daily IT service desk & infrastructure operations, driving service excellence and timely ticket resolution in line with SLAs.
  • Utilize operational expertise to analyze, monitor, and improve IT support processes, leveraging applications such as Freshservice, ServiceNow, Jira, or similar ITSM tools.
  • Develop strong client relationships by clearly explaining IT concepts to both technical and non-technical stakeholders.
  • Monitor account-specific KPIs, produce actionable reports, and identify opportunities for operational and technical improvements.
  • Collaborate with onshore IT support teams to resolve escalations, proactively address risks, and optimize resource allocation within the account.
  • Lead Weekly, Monthly, Quarterly & Annual service review meetings with clients, presenting performance data and recommendations in clear, IT-focused language.
  • Stay informed about current IT trends, best practices, and technology advancements relevant to service desk operations and account performance.
  • Drive process improvement initiatives within the service desk and across the broader IT account environment, ensuring best-in-class client service delivery.
  • Provide guidance and mentorship to service desk staff, fostering a culture of technical excellence and continual learning.
  • Provide support to the sales and marketing team by during pre-sales documentation and applying subject matter expertise to sales proposal development.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent practical experience).
  • 5+ years of experience in IT service management, IT account management, or a similar client-facing IT role.
  • Strong understanding of ITSM frameworks and hands-on experience with ServiceNow, Jira, or comparable IT service management platforms.
  • Excellent analytical and problem-solving abilities; proven track record in intraday reporting and performance management.
  • Exceptional communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Demonstrated ability to build client relationships and work collaboratively in a fast-paced, dynamic environment.
  • Familiarity with current IT trends, best practices, and an eagerness to stay informed about new technologies.
  • Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
  • Leadership experience or demonstrated mentorship abilities within a service desk or IT support environment is an asset.
  • ITIL, HDI, or other relevant IT certifications are highly desirable.
phhiring #ITProgram #BusinessPartner #ITClientRelationship #ITProjects #ITIL #ITSMFRameworks

  • IT Program Business Partner

    7 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time $60,000 - $80,000 per year

    We're Hiring: IT Program Business Partner We are seeking an experienced IT Program Business Partner to bridge the gap between business objectives and technology solutions. The ideal candidate will collaborate with stakeholders to drive strategic IT initiatives, manage complex programs, and ensure successful delivery of technology projects that align with...

  • Human Resources Business Partner

    7 days ago

    Taguig, National Capital Region, Philippines Philtech Inc. Full time

    HR Business PartnerWe are seeking a dynamic and experienced HR Business Partner/ Generalist to join our team. As an HR Business Partner, you will play a critical role in driving business success by aligning HR strategies with organizational goals. You will be responsible for providing strategic HR support to specific business units, fostering a positive work...

  • HR Business Partner

    7 days ago

    Taguig, National Capital Region, Philippines Paragon Corporate Communications Inc. – Caloocan City Full time ₱360,000 - ₱480,000 per year

    An Human Resource Business Partner acts as a strategic partner to leadership, aligning HR initiatives with business goals by managing talent acquisition, employee relations, performance management, and engagement within the food and beverage sector. Key responsibilities include implementing retention programs, resolving employee issues, ensuring compliance...

  • Human Resources Business Partner

    7 days ago

    Taguig, National Capital Region, Philippines Metrobank Full time ₱1,800,000 - ₱2,500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Human Resources Business Partner

    7 days ago

    Taguig, National Capital Region, Philippines Metrobank Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Business Partner- Construction Industry

    7 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the Role:We are seeking a highly motivated and experienced Business Partner to join our team. This crucial role will manage all operational aspects and client relations for an Australian construction company. You will be the primary point of contact, ensuring exceptional service delivery and fostering strong, long-term partnerships.Responsibilities:·...

  • HR Business Partner

    2 weeks ago

    Taguig, National Capital Region, Philippines Dahua Technology HK Limited Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:As a strategic HR Business Partner, you will work closely with business leaders to drive organizational effectiveness, talent strategy, and employee engagement. You will serve as a trusted advisor to management, translating business objectives into HR solutions and ensuring alignment between people and performance.Key Responsibilities:Gain...

  • Business Partner

    1 day ago

    Taguig, National Capital Region, Philippines Eastvantage Full time $104,000 - $130,878 per year

    Company DescriptionAt Eastvantage, we specialize in managed services and outsourcing solutions that drive operational excellence and business growth for our global partners. With a team of inspired experts, we offer purpose-built solutions in software development, technology support, customer relationship management, and various business support functions....

  • HR Business Partner

    1 week ago

    Taguig, National Capital Region, Philippines UNO Digital Bank Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:UNObank's goal is to help bridge the financial inclusion gap in the Philippines and eventually Southeast and South Asia. UNO, which means 'one', sets the premise for our digital bank that offers one app and one card to enable consumers anywhere in the Philippines to save, borrow, transact, invest, and protect their finances easily, with speed...

  • HR Business Partner 1

    7 days ago

    Taguig, National Capital Region, Philippines IQVIA Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTION:Serves as Human Resource advisor to managers and supervisors as a point of contact.Responsible for partnering with the business for Human Resource functions and consulting/grievances.Advises managers, supervisors and team members on policy, guidelines and team member performance actions and assists in identifying opportunities to improve...