Non-Voice & Voice Customer Service Representative - Mandaluyong City

23 hours ago

Mandaluyong City, National Capital Region, Philippines Digital Room (Philippines) , Inc. Full time ₱150,000 - ₱250,000 per year

Basic Salary + Non-Taxable Allowance + 15% Night Differential + Signing Bonus and Medicine reimbursement + HMO once hired

Click the link to apply:

TENTATIVE START DATE: DECEMBER 1, 2025

Qualifications:

  • At least Senior High School Graduate/Highschool graduate (Old curriculum)
  • VOICE - with or  without BPO experience
  • NON-VOICE - must have at least 6 months chat support experience
  • Excellent written and spoken English communication skills
  • Applicants must be willing to work in an office-based setup
  • Applicants must be willing to work in PARAGON PLAZA, MANDALUYONG CITY
  • Willing to work during Manila night hours (shifting schedules) and weekends

Primary Duties and Responsibilities:

  • Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
  • Create a genuine connection with our customers, and identify customer concerns and needs proactively.
  • Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
  • Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
  • Stay up to date on all relevant company and product updates and information

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