
Level 3 Helpdesk Engineer
4 days ago
This is a remote position.
SUMMARYAn experienced IT professional responsible for providing advanced technical support and troubleshooting for end-user devices (desktops, laptops, mobile devices, printers, scanners), software applications, and company infrastructure, including Office 365, G Suite, Windows Server environments (2016/2019), and various cloud solutions. Key duties include managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.
The role also involves collaborating with vendors, implementing SaaS solutions, addressing infrastructure alerts, and contributing to continuous process improvement within the IT department.
JOB RESPONSIBILITIES
- Troubleshoot issues related to end-user devices, including but not limited to desktops, laptops, mobile devices, printers, scanners, vendors, applications, Wi-Fi, and more.
- Troubleshoot issues related to company infrastructure, such as Office 365, G Suite, Windows Server environments (2016, 2019), and cloud infrastructure (cloud file storage, cloud authentication).
- Follow proper company procedures for response time, escalation, communication, and documentation.
- Properly handle your ticket workspace in the help desk system; keep everything clean, updated, resolved properly, and generally done in an aesthetically pleasing manner.
- Provide constant, proactive communication to avoid customer frustration or long periods of time spent on their computers during working hours.
- Set up networks during client onboarding or à la carte projects.
- Provide a Level 3 escalation point for the help desk.
- Work with vendor technical support to resolve issues or implement new solutions.
- Implement SaaS solutions as needed.
- Attend to infrastructure issues discovered by the NOC.
- Document and improve department processes.
- 7+ years of IT experience (desktop support, systems engineering, systems administration).
- Helpdesk MSP experience.
- Familiarity with RMM and PSA tools (e.g., Datto, Kaseya, NinjaOne, Halo, ConnectWise, Autotask).
- End-user support/desktop support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, MDM.
- Support of cloud products: Office 365, SharePoint/OneDrive, Azure, Google.
- Systems administration: Knowledge of Microsoft Windows Server platforms (DC, FS, TS, Print, IIS), as well as Active Directory, Group Policy, basic Exchange Server, basic SQL Server.
- Support of BDR products: Veeam, Azure, local NAS.
- Support of cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
- Basic understanding and support of storage and virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
- Understanding of networking: TCP/IP, LAN/DMZ/WAN, DHCP, DNS, routing, switching, VPN, and firewalls.
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
- Full Philippine Statutory Benefits
- 13th Month Pay
- De Minimis Allowance
- Night Shift Differential Pay
- Paid Time Off (PTO)
- Health Insurance
- Life Insurance (maximum of PHP 3M coverage)
- Company-Provided Equipment
-
Level 3
4 days ago
Manila, National Capital Region, Philippines First Focus Information Technology, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearFirst Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. We have grown consistently and profitably for over 15 years, and we're continuing to win new clients and challenge ourselves to rise to new heights.We have just started the search for...
-
IT Helpdesk Support
4 days ago
Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱400,000 - ₱800,000 per yearWe are seeking a dependable and customer-focused IT Helpdesk Support (Level 1) Specialist to act as the first line of support for users experiencing IT-related issues. This role involves handling support requests, resolving basic technical concerns, and escalating complex problems to higher-level IT teams. The ideal candidate is proactive, detail-oriented,...
-
IT Helpdesk Support
4 days ago
Manila, National Capital Region, Philippines iEminence Consulting Services Full time ₱250,000 - ₱450,000 per yearWe are seeking a Level 1 IT Helpdesk Support Specialist to act as the first point of contact for employees experiencing technical issues. In this role, you will provide essential troubleshooting, resolve day-to-day IT concerns, and escalate complex matters to higher-level support teams. This position is ideal for individuals with strong problem-solving...
-
Level 2 Helpdesk Engineer
4 days ago
Manila, National Capital Region, Philippines ScalableOS Full time ₱450,000 - ₱900,000 per yearThis is a remote position. SUMMARY We are seeking a skilled and customer-focused Level 2 IT Support Engineer with previous experience working in an MSP environment. In this role, you will act as an escalation point, providing advanced technical support to our clients across a range of technologies. You will be responsible for resolving complex issues,...
-
IT Support Level 3
4 days ago
Manila, National Capital Region, Philippines Ruby Strategic Full time ₱100,000 - ₱140,000 per yearOverviewLocation: Onsite,Metro ManilaEmployment Type:Full-time, PermanentPay Range:100k to 140k PHPAbout the roleWe are seeking an experienced and highly skilledIT Systems & Support Engineer (Tier 3)to take ownership of our core end-user support and infrastructure maintenance processes, including Help Desk Support, Patch Management, User Account Management,...
-
URGENT: Senior IT Helpdesk Engineer
4 days ago
Manila, National Capital Region, Philippines IT Accuracy Full time ₱900,000 - ₱1,200,000 per yearAbout UsIT Accuracy is a leading Managed IT Services provider based in Los Angeles, offering top-tier solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to ensure seamless operations for our clients.We're looking for a talented Senior IT Helpdesk Technician to join our dynamic...
-
Level 2 Networking
4 days ago
Manila, National Capital Region, Philippines Private Advertiser Full time ₱40,000 - ₱60,000 per yearWe are looking for an experienced networking and Office 365 Administrator to join our industry specific IT helpdesk team. This position is remote working from home and whilst you would be joining our current team of Manila based staff, you would be required to work autonomously to take incoming customer calls and resolve helpdesk tickets and projects on your...
-
Client Helpdesk Support L1-L3
5 days ago
Manila, National Capital Region, Philippines Flexisource IT Full time ₱800,000 - ₱1,200,000 per yearCLIENT HELPDESK SUPPORT L1 - L3About the roleWe are looking for a Client Helpdesk Support with a focus on gaming systems and casino technology . In this role, you will provide multi-level support for desktops, laptops (Windows and Mac), tablets, printers, mobile devices, and storage devices , with a specific emphasis on gaming hardware and...
-
Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱480,000 - ₱720,000 per yearWe're Hiring: Compensation Helpdesk AssociateWork Setup: Onsite – Giga QC Tower (SPE)Salary Range: ₱40,000 – ₱60,000 (All-in)Target Start Date: October 7Qualifications:At least 2 years in college (no back subjects or dropped subjects)Minimum 2 years of experience in Sales Compensation Administration, with hands-on knowledge of compensation tools...
-
Manila, National Capital Region, Philippines TEK INFOTREE SDN BHD Full time ₱600,000 - ₱720,000 per yearJob Title: Travel technology Helpdesk Analyst Location: Manila, Philippines (Hybrid)Budgeted Salary: PHP 600,000/year + 5% annual bonus (approximate PHP50,000 per month)Industry: Global Travel TechnologyEmployment Type: PermanentCompany OverviewWe're a global travel technology company that powers bookings worldwide — from flights and hotels to car rentals....