Customer Service Coordinator

Shaping Global Connectivity in Every Interaction

Our client is a world-renowned leader in the manufacturing of electronic connectors and solutions, supporting a broad range of industries and applications. Known for innovation and excellence, they work with global clients to ensure seamless product development and customer service. Be part of a global legacy of precision, service, and cutting-edge technology.

Job Description

As a Customer Service Coordinator, you'll support quote generation, purchase order entry, and sales operations while ensuring seamless communication across global teams. You'll be the bridge between departments, vendors, and customers-making every detail count in a fast-paced, collaborative environment.

Job Overview

Employment type: Full-time

Shift: Night Shift

Salary: PHP 30,000 - PHP 40,000

Work setup: Onsite, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2 to 3 years of experience required
• Above average math and critical thinking skills required
• Must be able to communicate and interface with internal teams and external partners effectively via phone, e-mail, or face-to-face as required
• Must be able to effectively manage multiple items/issues/requests simultaneously and prioritize accordingly
• Exceptional attention to detail, organization, time management, and follow-through skills
• Excellent verbal and written communication skills
• Ability to maintain a high level of professionalism under tense situations
• Excellent computer skills (Outlook, Word, Excel) and ability to learn new programs easily
• Intermediate/Advanced Excel skills required, including the ability to understand and manipulate formulas and functions such as VLOOKUP

Your Daily Tasks

• Review request for quotes to determine if special pricing is warranted
• Research all previous quote history and use as guideline to establish pricing
• Conference with Sales Team, escalating to the appropriate management level, to customize quote proposals
• Interface with corporate counterpart to obtain special cost/pricing as required
• Ensure approvals are obtained in accordance with management direction and established policies & procedures
• Finalize quotes in a timely manner, meeting all required deadlines and distributing to all applicable parties
• Support Customer Service Administrators as needed during periods of transition, when admins are out on vacation, or when there is an overflow of work
• Purchase order entry via our ERP system
• Stock checks
• Open order reports
• Pull in/push out order requests
• Forecast entry
• Provide ASNs once orders have shipped
• Support Sales Administrators as needed during periods of transition, when admins are out on vacation, or when there is an overflow of work
• Receive and process sample requests within multiple systems. Corresponds with Japan colleagues on sample order status
• Perform research and submit approval recommendation of distributor design registrations (DR) based on established policies and guidelines

COMMUNICATION, INTERFACE, TEAMWORK

• Build and maintain close relationships with all Hirose personnel, business partners, and customers in order to provide the best service possible and to ensure company objectives are achieved
• Create and support a collaborative team environment at all levels within the company
• Employees must complete their tasks per ISO requirements, when applicable

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra