Customer Service Staff – Service Scheduling

15 hours ago

Pasig, National Capital Region, Philippines ADA Manufacturing Corporation (ADAMCO) Full time ₱104,000 - ₱130,878 per year

Service Scheduling

- Receive service requests for agricultural machinery repairs via phone, email, or walk-in.

- Plot and update the service schedule calendar for technicians and service teams.

- Assign repair jobs based on technician availability, job priority, and location.

- Confirm appointments and communicate service schedules to customers and technicians.

Customer Service

- Handle customer inquiries regarding service schedules, repair updates, and follow-ups.

- Provide accurate and professional assistance to customers about repair timelines.

- Coordinate rescheduling, cancellations, or urgent repair requests.

- Collect customer feedback to improve service quality.

Coordination & Documentation

- Work closely with Service Technicians, Parts, and Logistics to ensure readiness for scheduled repairs.

- Maintain accurate records of repair schedules, customer requests, and completed jobs.

- Monitor daily repair activities and escalate delays or concerns to supervisors.

- Prepare reports on service activities, turnaround time, and customer issues.

Key Qualifications
  • Bachelor's degree in Business Administration, Industrial Engineering, or related field (undergraduates with relevant experience may also apply).
  • At least 1–2 years of experience in customer service or scheduling in the service/repair industry (experience in agricultural machinery or automotive industry preferred).
  • Strong communication and coordination skills.
  • Proficient in MS Office (Excel, Word) and scheduling tools.
  • Detail-oriented, customer-focused, and able to handle multiple tasks.
  • Knowledge of agricultural machinery service operations is an advantage.
Key Performance Indicators (KPIs)
  • Accuracy and timeliness of plotted service schedules.
  • On-time completion rate of repair jobs.
  • Customer satisfaction scores.
  • Number of missed appointments or scheduling conflicts.
  • Efficiency of coordination between customers and service teams.

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