Service Coordinator

3 days ago

Pasig, National Capital Region, Philippines enablesGROUP Full time ₱350,000 - ₱550,000 per year

The Service Coordinator works within a broader team of Service Coordinators located across multiple offices and regions. The Service Coordinator is the first point of contact for clients and Care Workers and is responsible for managing incoming correspondence from staff, clients, and external parties; scheduling and rostering of care worker and client schedules; facilitating client access to external services and supports; and providing administrative support to the Case Management, Clinical and Human Resources teams within the team.

KEY RESPONSIBILITIES


• Scheduling and rostering of services into appropriate systems and documenting all actions and liaisons.


• Ensuring staff rosters and client schedules are scheduled in accordance with client preferences.


• Manage incoming calls providing accurate information and appropriate referral as required.


• Liaising with clients and external service providers to coordinate and schedule appropriate services for clients in accordance with client preferences and funding guidelines.


• Monitoring email inboxes and website portals for new service requests.

JOB DESCRIPTON


• Providing timely follow up of referrals and service requests to facilitate optimal care provision for clients to services.


• Managing communication and relationships with external brokerage partners.


• Documentation of all communications and actions into appropriate client management systems.


• Ensuring that all interactions meet national privacy and confidentiality requirements.


• Reviewing and approving care worker timesheets.


• Work collaboratively with the broader Service Coordination team to ensure shift coverage is optimised.


• Work collaboratively with the Case Management and Clinical Teams in delivering quality and person-centred care to clients.


• Share responsibilities in the companies after-hours on-call service in accordance with company requirements.


• Attend and participate in team meetings when required.


• Engage in professional development training opportunities.


• Participate in annual performance appraisal and regular catch ups.


• Participate in continuous improvement and planning processes.


• Work within and promote the philosophy, mission, and values of Kinder Caring to comply

with our principles, policies, and procedures.

REQUIRED ATTRIBUTES, SKILLS, AND EXPERIENCE


• A strong, demonstrable customer focus and commitment to high quality services.


• Ability to coordinate services according to relevant program guidelines and funding requirements.


• Ability to develop collaborative relationships with clients, internal and external stakeholders.


• Ability to apply problem solving strategies across a range of areas, both individually and as part of the team


• Ability to resolve customer concerns in relation to complex issues.


• Strong attention to detail.


• Sound time management skills.


• Self-motivated.


• High level of computer skills.


• High level of written and verbal communication skills.


• The ability to work autonomously and as part of a team.


• Experience in rostering/scheduling (desirable).

JOB DESCRIPTON


• Experience working in the home care package program community/public health or community-based setting (desirable).

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