Lead Order Entry

RML-PH

About Us:

RML-PH is a dynamic and innovative Health Solutions and Care Delivery Organization committed to transforming the healthcare landscape. With a mission to provide accessible, high-quality healthcare services and cutting-edge solutions, RML-PH focuses on holistic patient care and embraces the latest advancements in health technology. Our team is dedicated to providing top-tier customer care, leveraging expertise and technology to exceed expectations. Join us at RML-PH to be part of a dynamic team committed to delivering excellence in healthcare customer service.

Position:

The Order Entry Lead is responsible for supervising the order entry team and ensuring the accurate, efficient, and timely processing of laboratory work orders. This role involves coordinating daily workflow, training team members, resolving escalated issues, and collaborating with internal departments to improve processes. The Order Entry Lead plays a key role in maintaining quality control, ensuring compliance with company policies and standards, and driving continuous improvement initiatives to enhance operational efficiency.

Responsibilities:

• Supervise and support the order entry team to ensure accurate and timely processing of lab work orders
• Assign tasks, monitor workload distribution, and ensure team productivity meets operational goals
• Train new and existing team members on order entry procedures, system usage, and best practices
• Review and verify order accuracy, ensuring compliance with company policies and regulatory requirements
• Act as the primary point of contact for escalated issues, troubleshooting errors, and resolving discrepancies in orders
• Collaborate with internal departments, including coordination team, sales, and laboratory staff, to ensure smooth order processing
• Develop and implement process improvements to enhance efficiency, accuracy, and overall workflow
• Maintain records of order processing metrics and generate reports on team performance
• Ensure adherence to data privacy regulations, including HIPAA, if handling patient information
• Conduct regular team meetings to discuss updates, challenges, and performance improvement strategies

Knowledge, Skills, and Abilities:

• Strong leadership and team management skills.
• High attention to detail and accuracy in data entry and order verification.
• Excellent problem-solving abilities with the capacity to handle escalations effectively.
• Strong organizational and multitasking skills in a fast-paced environment.
• Effective communication and interpersonal skills to coordinate with cross-functional teams.
• Proficiency in order management systems, electronic medical records (EMR), or laboratory information systems (LIS).
• Ability to train and mentor team members to enhance performance and efficiency.
• Knowledge of laboratory processes and medical terminology (preferred).
• Familiarity with data privacy regulations such as HIPAA (if applicable)

Qualifications:

• 1 to 2 years of experience in order entry, data processing, or administrative support, preferably in a medical or laboratory setting
• Previous experience in a leadership or supervisory role is highly desirable
• Familiar with HIPAA and data privacy regulations
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. Such as electronic medical records (EMR), or laboratory information systems (LIS)
• Shift Availability: Must be able to work graveyard shift, US Mountain Standard Time
• Communication Skills: English proficient and email communication skills to interact with internal teams and external clients
• Problem-Solving: Strong ability to identify and address issues as they arise

How to Apply:

Interested candidates are encouraged to submit resumes and a cover letter outlining their qualifications and interest in the position via LinkedIn.

Ideal Start Date: As soon as possible

Schedule: Monday - Friday, 10:00 pm to 7:00 am

Work Location: WFH

Job Type: Full-time, Independent Contractor

Salary: Php 30, ,000 per month

Equal Opportunity Employer: RML-PH is an equal-opportunity employer. We value diversity and are committed to creating an inclusive and welcoming workplace for all employees. We encourage applications from candidates of all backgrounds and experiences.

Disclaimer: Specific positions and departments require a background check. Continued employment is dependent on the outcome of the background check.

Please only view our Indeed and LinkedIn pages for up-to-date job listings. Other job sites often repost our listings but do not remove them once they are closed.

Apply via our LinkedIn page: RML-PH LinkedIn

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