Delivery Operations Lead

2 days ago

Manila, National Capital Region, Philippines YONDU INC. Full time
Delivery Ops Lead

Primary Purpose

This role will assist in the leading and supervision of various sub-teams in PMO Finance Ops, PMO Admin & PMO Financial Mgt. The accountability is to ensure the smooth operation of the team, in supporting the onshore PMO Leads and Delivery Teams.

Responsibilities

  • Lead and supervise teams handling Finance Ops, Financial Management and Administrative activities.
  • Plan, monitor and balance the workload of the team.
  • Monitor the resource utilization of the team.
  • Monitor the performance (both processing speed and quality) of staff, identify areas for improvement, and provide necessary coaching and guidance.
  • Plan for the transition of new processes and scope, based on the requirements of onshore PMO Lead.
  • Lead in Knowledge Transfer activities to ensure smooth transition of new processes and scope.
  • Prepare work statistics and monthly/ad-hoc reports required by onshore PMO Lead or SG PMO CoE Director.
  • Monitor performance of the operation, analyse non-conformance to service requirements, identify root causes and provide identify improvement and preventive actions.
  • Escalate to IT team on any IT issues faced by staff.
  • Escalate to Corporate Shared Service Lead, SG PMO CoE Director, respective onshore PMO Lead if there are anticipated delays in completion of tasks (e.g. due to system outage, severe weather conditions that lead to temporary office closure).

Requirements

  • Proficient in Microsoft 365, specifically Excel, Excel-Pivot Table, Word, PowerPoint, Outlook, Teams, Sharepoint.
  • Experience in working with PowerAutomate and PowerBI will be an added advantage.
  • Working experience of at least 5 years in Finance and Admin operations (added advantage if candidate has previous exposure in IT industry).
  • Experience in leading a team of more than 10 staff, and is able to efficiently lead, coach and supervise the staff within his/her team.
  • Good leadership qualities, able to verbalize the Shared Services Centre mission to staff and motivate them to always keep high service quality.
  • Able to work in a matrix organization.
  • Able to multi-task, work under pressure and manage tight deadlines.
  • Meticulous with a keen eye for details and numbers.
  • Structured, organized, proactive, independent, self-motivated and strong team player.
  • Possesses good interpersonal skills and can communicate well (both written and verbal) with people from different culture and backgrounds.
  • Possesses strong sense of ownership and tenacity.
  • Possesses initiative and disposition with a strong commitment and orientation towards results and high-quality standards

  • Operations Lead

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    Job Title: Operations Lead – EventsJob Summary:The Operations Lead – Events oversees the end-to-end planning, coordination, and execution of events, ensuring seamless operations, adherence to budgets, and delivery of exceptional experiences. This role leads cross-functional teams, manages vendor relationships, and implements operational strategies to...

  • Driver Operations Lead

    1 week ago

    Manila, National Capital Region, Philippines Lalamove Full time

    About the company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • Retail Service Delivery Lead – Unsecured Lending

    1 week ago

    Manila, National Capital Region, Philippines TENTEN Partners Full time

    We are partnering with a leading Philippine bank embarking on a major multi-year modernisation journey — including a full Card Management System (CMS) replacement and the transformation of its unsecured lending platforms. As part of this strategic agenda, the bank is hiring aRetail Service Delivery Head – Unsecured Lending (FVP Level)to lead technology...

  • Operations Team Lead

    2 hours ago

    Manila, National Capital Region, Philippines Conexus MedStaff Full time

    Operations Team LeadManila - Pasig CityHybrid - 2 days per week on sitePermanent, Full TimeAbout ConexusAt Conexus MedStaff, we don't just recruit healthcare professionals — we empower them to thrive.We're a dedicated healthcare recruitment and staffing agency, that supports international registered nurses, U.S. nursing graduates, and international medical...

  • Customer Development Operations Lead

    7 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Job DescriptionLeads the delivery of customer focused procurement services and continuously strives to improve them. Participates in meeting service KPI's executing high quality sourcing strategies to ensure that the company operational needs are met, considering price, quality and time of delivery. Develops business intimacy with local Stakeholders.Job...

  • Retail Service Delivery Lead – Cards

    1 week ago

    Manila, National Capital Region, Philippines TENTEN Partners Full time

    We are partnering with a leading financial institution undergoing significant modernization in its cards and payments technology stack — including a major Card Management System (CMS) replacement program. To support this transformation, the bank is seeking aRetail Service Delivery Lead – Cards (VP Level)to own end-to-end technology delivery and service...

  • Program Operations Lead

    7 days ago

    Manila, National Capital Region, Philippines TechSoup Full time

    We're a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we've been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world —...

  • Products and Operations Lead

    2 days ago

    Manila, National Capital Region, Philippines JMR Global | Executive Search Full time

    Digital Manufacturing & Industry 4.0 ConsultantWe are seeking a high-performing professional to lead transformative digital manufacturing and supply chain projects. This role sits at the intersection of business strategy and cutting-edge technology, helping Global 2000 clients diagnose complex problems, design innovative solutions, and implement Industry 4.0...

  • Customer Development Operations Lead

    7 days ago

    Manila, National Capital Region, Philippines Capgemini Full time

    Job Description Leads the delivery of customer focused procurement services and continuously strives to improve them. Participates in meeting service KPI's executing high quality sourcing strategies to ensure that the company operational needs are met, considering price, quality and time of delivery. Develops business intimacy with local Stakeholders. Job...

  • Head for Service Delivery

    2 days ago

    Manila, National Capital Region, Philippines Private Advertiser Full time

    WE'RE HIRING: SERVICE DELIVERY HEAD Hiring Location: San Juan City (on-site) Government Projects | Cloud & Cybersecurity | Cross-Functional Leadership₱100,000-130,000 Are you a seasoned leader who can drive service excellence across project management, technical operations, and sales? Our partnered client is looking for a Service Delivery Head who can...