Program Operations Lead

2 weeks ago

Manila, National Capital Region, Philippines TechSoup Full time ₱900,000 - ₱1,140,000 per year

We're a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we've been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world — and use it to improve lives.

About the role

As a Japanese-speaking Program Operations Lead you will focus on supporting and coordinating operations of TechSoup's programs in Japan.

They will be responsible for ensuring and improving the program's performance, productivity, and efficiency through effective methods. This position reports directly to Senior Director, TSGN.

Duties and Responsibilities

  • Manage established processes and procedures, drive improvements as appropriate to resolve enquiries, issues, or problems.
  • Control and maintain operational documentation to ensure that the program operates within defined guidelines and procedures.
  • Respond to all queries and concerns raised by TechSoup's Network of NGO beneficiaries.
  • Support the delivery of TechSoup's core programs including but not limited to the NGO validation.
  • Process and the delivery of technical discounts, donations, services, and learning resources for defined territories.
  • Provide advice to TechSoup's network of NGO beneficiaries as it relates to the catalog of technology discounts and donations, support services and learning resources.
  • Navigate all relevant support lines such as email, phone and social media.
  • Maintain data accuracy across all platforms relevant to TechSoup's core programs and translate content where necessary.
  • Coordinate with other customer support staff within TechSoup APAC, Europe and/or partners to ensure timely and effective resolution of varying customer support inquiries/concerns.
  • Review and improve operational processes regularly; and document the change and deploy resources based on individual skills, and business priorities and needs.
  • Actively engage with current technology partners and broaden their involvement in capacity development opportunities throughout the region.
  • Acts as an effective and helpful member of our organization, demonstrating personal leadership, initiative, and drive.
  • Participate in the out of hours support plan as necessary.
  • Work in direct and close collaboration with the teams globally.

Qualifications:

  • Fluency in Japanese and English
  • BA or other advanced degree from an accredited college or university in a relevant field strongly preferred
  • Proven experience with operations management, including optimizing customer service, adherence to SLA and KPI targets and driving improvements in Customer Satisfaction
  • Ability to develop effective relationships with internal and external stakeholders
  • Strong IT knowledge (management platforms, ticketing systems, process, and project management tools)
  • Understanding of the non-profit organizations' technology needs is an advantage

Job Type: Full-time

Pay: Php75, Php95,000.00 per month

Benefits:

  • Flexible schedule
  • Flextime

Work Location: Remote

  • Program Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Techsoup Asia-Pacific Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionWe're a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we've been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a...

  • Program Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines TechSoup Full time ₱1,140,000 per year

    We're a high-impact, global nonprofit social enterprise that believes in using technology for the greater good. Since 1987, we've been building partnerships and alliances with individuals, corporations, nonprofits, and governments across the globe – all committed to helping nonprofits fully access the profound power of technology and a connected world —...

  • Programs Lead

    1 week ago

    Manila, National Capital Region, Philippines Coinbase Full time ₱2,971,600 per year

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

  • Workforce Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Operations Full time ₱35 - ₱47 per year

    Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

  • Program Manager

    2 weeks ago

    Manila, National Capital Region, Philippines CRYOPDP Full time ₱1,200,000 - ₱2,400,000 per year

    CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...

  • Integration Program Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Innovative Systems Group Full time $60,000 - $120,000 per year

    Integration Program ManagerIT Program manager-- Integration Program ManagerManila, Philippines---REMOTEFull time12+ years of experience to applyHealthcare Experience--nice to haveWork on US central timePMP ---nice to haveWe are looking for a Sr. Integration program manager --dealing with program management and dealing with 3rd party integration with...

  • Affiliates Program

    2 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

    Department MarketingLevelExperienced (Team Lead)LocationPhilippines - ManilaOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The...

  • Driver Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Lalamove Full time ₱400,000 - ₱800,000 per year

    About the company:Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global...

  • APAC Program Marketing Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Genesys Full time ₱40,000 - ₱80,000 per year

    locationsManila, PhilippinesManila (Flexible)time typeFull timeposted onPosted Todayjob requisition idJR108895Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines 7783b009-a26c-4894-aaa5-fea8a297d2d7 Full time ₱80,000 - ₱120,000 per year

    The Operations Team Lead is responsible for overseeing the daily operations of the call-out team, ensuring agents effectively engage with leads, meet performance targets, and provide excellent service.This role involves monitoring KPIs, coaching agents, and implementing strategies to improve call efficiency and conversion rates.Duties and...