Retail Service Delivery Lead – Cards

5 days ago

Manila, National Capital Region, Philippines TENTEN Partners Full time

We are partnering with a leading financial institution undergoing significant modernization in its cards and payments technology stack — including a major Card Management System (CMS) replacement program. To support this transformation, the bank is seeking a
Retail Service Delivery Lead – Cards (VP Level)
to own end-to-end technology delivery and service performance across the card issuing portfolio.

Responsibilities

  • Lead end-to-end delivery across the Cards portfolio, covering CMS, xPay, regulatory projects, risk controls, and business-driven enhancements.
  • Drive execution of the CMS replacement program, managing requirements, solution design, vendor build/configuration, integration, testing, cutover, and hyper-care.
  • Oversee 3rd-party cards platforms (CMS, rewards, tokenisation, collections, disputes, digital channels) and ensure seamless end-to-end solution integration.
  • Manage testing, certification, and go-live readiness — including regression, performance, and Mastercard/Visa/xPay certifications.
  • Own BAU service performance, managing SLAs/OLAs, resolving incidents, and ensuring high platform stability through close collaboration with vendors and internal teams.

Requirements

  • 8–12 years of IT delivery, project, or program management experience in banking or payments, with direct exposure to card issuing platforms.
  • Demonstrated success leading major card technology initiatives — ideally CMS implementations, card migrations, or xPay enablement.
  • Bachelor's degree in IT, Computer Science, Engineering, Business, or related fields; postgraduate studies are a plus.
  • Professional certifications such as PMP, Prince2, Agile/SAFe, ITIL or similar are highly preferred.
  • Strong understanding of cards & payments, solution design, vendor management, and cross-functional stakeholder engagement.

What's In It For You

  • Flexible salary budget based on experience.
  • Lead one of the bank's most strategic transformation programs in cards and payments.
  • Enjoy a hybrid work setup and a culture built on collaboration, continuous improvement, and ownership.
  • Join a well-supported environment with strong vendor partnerships and a clear long-term modernization roadmap.

Apply now and send your cv to
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Equal Opportunity Statement

T
ENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.

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