Process Trainer

2 days ago

Quezon City, National Capital Region, Philippines WNS Global Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

Qualifications

  • Amenable to work onsite at our Eastwood, Quezon City
  • At least 2 years of experience as a Process Trainer
  • 3+ years of experience in the travel industry.
  • Strong background in Travel Management Company processes.
  • Proficient in GDS tools (Cryptic Command is highly preferred)
  • In-depth understanding of training metrics and deliverables.
  • Strong communication, facilitation, and stakeholder management skills.

Job Description

  • Conduct new hire, cross-skill, and refresher training for travel processes.
  • Facilitate hands-on sessions on GDS tools.
  • Ensure alignment with client-specific workflows and compliance standards.
  • Monitor and improve training KPIs (e.g., training effectiveness, speed to proficiency).
  • Support nesting, provide floor coaching, and assist in performance transitions.
  • Identify areas for improvement and customize training programs to meet individual and team needs.
  • Conduct TNA for BAU Refreshers.
  • Collaborate with other training teams to ensure consistency and alignment with overall company training goals.

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