Process Trainer
2 days ago
Qualifications
- Amenable to work onsite at our Eastwood, Quezon City
- At least 2 years of experience as a Process Trainer
- 3+ years of experience in the travel industry.
- Strong background in Travel Management Company processes.
- Proficient in GDS tools (Cryptic Command is highly preferred)
- In-depth understanding of training metrics and deliverables.
- Strong communication, facilitation, and stakeholder management skills.
Job Description
- Conduct new hire, cross-skill, and refresher training for travel processes.
- Facilitate hands-on sessions on GDS tools.
- Ensure alignment with client-specific workflows and compliance standards.
- Monitor and improve training KPIs (e.g., training effectiveness, speed to proficiency).
- Support nesting, provide floor coaching, and assist in performance transitions.
- Identify areas for improvement and customize training programs to meet individual and team needs.
- Conduct TNA for BAU Refreshers.
- Collaborate with other training teams to ensure consistency and alignment with overall company training goals.
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