Bilingual English-Arabic Customer Service Representative

4 days ago

Philippines Amped HQ Full time ₱50,000 per year

Amped HQ is growing fast

We need the best of the best to come and contribute to our staff & clients.

With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional growth, and opportunities all in a fun environment has Amped HQ taking outsourcing & the industry norm to a new level.

With our core values being people first, innovation, and growth, you will have close proximity to senior management, access to powerful tools and resources, and growth opportunities for you to upskill in areas of your choice.

We're on the lookout for talented bilingual professionals (English–Arabic) to join our growing remote team in the Philippines. As a Customer Service Representative, you'll be the first point of contact for customers, providing assistance and solutions with empathy, professionalism, and cultural sensitivity.

This is more than just answering calls—it's about building trust with customers, ensuring their needs are met, and representing the company's brand with excellence. If you thrive in fast-paced environments, have a knack for problem-solving, and want to be part of a supportive, globally connected team, this role is for you.

What You'll Do:

  • Provide excellent customer support through calls, chats, and emails
  • Handle inquiries and resolve issues in a professional, timely manner
  • Communicate clearly in both English and Arabic to assist global customers
  • Document interactions and follow company procedures

What We're Looking For:

  • Proficiency in both English and Arabic (written and spoken)
  • Previous customer service or BPO experience is a plus
  • Strong problem-solving skills and a customer-first mindset
  • Reliable internet connection and ability to work remotely

What's in it for you?

Amped HQ is growing and taking a different approach to outsourcing. With a young leadership team and a focus on delivery, the shackles are off when it comes to planning your day. We prioritize, we deliver, we have fun and we support one another. Our company goes above and beyond for employees to ensure that there are:

  • Permanent work from home
  • Complete WFH equipment
  • HMO coverage
  • Statutory Mandatory Benefits (SSS, Pag-IBIG, PhilHealth, 13th Month Pay)
  • Great career development opportunities
  • Flexible working environment
  • Energetic international team
  • Cultural focus on staff health and wellness
  • Close proximity to senior management
  • Focus on personal development and growth
  • Yearly appraisal
  • Monthly gratitude event
  • Competitive salary package
  • Gym Membership
  • Educational Assistance Program

The application process consists of an initial interview with the Recruitment Team, and/or an Assessment, then a Client Interview. Hit the Apply button if you are interested and want to learn more. We look forward to meeting you

Job Types: Full-time, Permanent

Pay: From Php50,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Gym membership
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided
  • Work from home

Application Question(s):

  • Are you confident in speaking to customers on the phone in English and Arabic?
  • Tell us about your Arabic speaking skills.
  • Do you have customer service or a people-centric role experience?
  • Are you based in the Philippines?
  • Are you legally allowed to work in the Philippines?
  • How much is your expected salary in Philippine Peso per month?

Language:

  • Arabic (Required)

Work Location: Remote

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