Administrative and Guest Services Representative

4 weeks ago


Philippines Extenteam Full time

Administrative and Guest Services Representative (Spanish and English)

Join to apply for the Administrative and Guest Services Representative (Spanish and English) role at Extenteam

We are looking for an Administrative and Guest Services Representative for a property management company client of ours. The position requires someone who can communicate confidently in both Spanish and English.

Responsibilities
  • Inbox sorting: sort email inbox into guest vs owner messages, prioritizing emergency issues, non-emergency / routine guest issues (general questions) and assign tasks to internal staff as necessary
  • Escalate emergency guest issues to local staff when necessary
  • Record shift activities methodically and with great detail in order to relay information to local staff or to the next person on shift
  • Enthusiastically and promptly assist guests to find the perfect property for their stay via phone, email, chat, etc. in company software and on any other booking platform
  • Call and follow up via phone on potential guest inquiries, clear inboxes and voicemails at the beginning of the shift
  • Become familiar with all homes in the portfolio; become an expert on the homes to assist prospective and in-house guests
  • Become familiar with the areas where the company has homes; be able to answer questions related to local attractions
  • Handle calls, emails, chats from in-house guests. Manage guest issues such as lockbox issues, wifi troubleshooting, directions to homes, etc.
  • Enter work orders for maintenance as issues are called or emailed in from guests. Assist with housekeeping schedules
  • Learn answers to FAQ for tech issues, including but not limited to smart thermostats, TVs, and mini split air conditioners
Additional Tasks

Additional Tasks when time allows, assigned by Owner. Offseason tasks:

  • Assist with prospecting and owner outreach to build the property portfolio
  • Onboard new properties into software, building room details, coordinating calendars for accuracy
  • Audit current listings across all platforms, ensuring accuracy of details and calendar synchronization
  • Change listings for seasonality, photos, etc.
  • Oversee offseason maintenance tracking, including pool maintenance scheduling, deep cleans scheduling, carpet cleans scheduling, pest control scheduling, holiday kitchen inventory, smoke detector and lock battery change
The ideal candidate

The ideal candidate will be competent and confident, able to answer guest questions and diffuse tense situations if necessary.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Administrative
Industries
  • Staffing and Recruiting
#J-18808-Ljbffr

  • Philippines Extenteam Full time ₱150,000 - ₱250,000 per year

    We are looking for a Administrative and Guest Services Representative for a Property management company client of ours. The position requires someone who can communicate confidently in both Spanish and English. Internal tasks:Inbox sorting: sort email inbox into guest vs owner messages, prioritizing emergency issues, non emergency / routine guest issues...


  • Philippines Career Opportunities Full time ₱200,000 - ₱400,000 per year

    Shangri-La Boracay Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers...


  • Philippines Career Opportunities Full time ₱600,000 - ₱1,200,000 per year

    Shangri-La Boracay Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers...


  • Philippines Extenteam Full time ₱250,000 - ₱500,000 per year

    We're looking for a Guest Operations Specialist for a Property management company client of ours. You'll be responsible for managing guest communications from pre-arrival through post-departure, ensuring five-star service delivery and maintaining operational excellence behind the scenes. This role is key to guest satisfaction, retention, and positive review...

  • Service Associate

    2 days ago


    Philippines Career Opportunities Full time

    Shangri-La Boracay Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers...


  • , , Philippines The Luxe Nomad Full time

    Guest Experience Executive (Japanese Speaker) Handle and manage all pre-arrival guest requests in Japanese and English via email, instant messaging apps, calls, and other platforms. Communicate fluently in Japanese and English with guests, travel agents, OTAs, and direct clients. Accurately record all booking and guest details (services, preferences, dates,...


  • , Metro Manila, Philippines Sheraton Hotels & Resorts Full time

    Additional Information Job Number Job Category Rooms & Guest Services Operations Location Sheraton Manila Bay, M. Adriatico corner General Malvar Street, Manila, Philippines, 1004 Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...


  • , Pampanga, Philippines Raycon Airconditioning and Refrigeration Services Full time

    Responsibilities As an After Sales Customer Service Representative, or Customer Experience Specialist, your responsibilities include communicating with customers regarding their concerns on their Samsung product, scheduling an efficient route plan, communicating with the technical teams, and ensuring all job orders in the internal system are updated....


  • , Metro Manila, Philippines Dusit Hotels and Resorts in Davao Full time

    Join to apply for the Housekeeping Manager role at Dusit Hotels and Resorts in Davao Get AI-powered advice on this job and more exclusive features. Primary Responsibilities Establish a high degree of excellence in the Housekeeping Department across all assigned areas of the Hotel. Be specifically concerned with Room Attendants, Floor Supervisors, Public Area...


  • , Pampanga, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    The Front Office Manager is a vital role within the hospitality sector, primarily responsible for overseeing the daily operations of the front office department in a hotel. This role serves as the first point of contact for guests, helping to shape their overall experience and ensuring smooth communication across all departments. The Front Office Manager...