Bilingual English-Spanish Technical Support

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Postings Overview

Multiple customer support roles are listed across various locations with different requirements and benefits. The descriptions include responsibilities, qualifications, and perks. Please review each posting for details.

Posting 1 — Bilingual English Spanish Technical Support

Location: Mandaluyong, National Capital Region
Salary: ₱ - ₱
Employer: IBEX Global Solutions (Philippines) Inc.
Posted: today

Job Description

Job Summary

Associate Customer Support Specialist on the Customer Success team. Provide frontline support, solve customer problems, troubleshoot technical issues, communicate with customers, and escalate when required. Work with Client's software and collaborate with Engineering and Product as needed.

Responsibilities

  • Rapidly learn the basics of the client software to resolve queries.
  • Provide friendly, helpful service to customers.
  • Triage incoming requests with team support.
  • Assist customers in using the Enable software.
  • Escalate open support queries when required.
  • Collaborate with cross-functional teams to resolve issues and improve product.

KSAs

  • Proficient problem-solving and strong verbal/written communication.
  • Ability to grasp complex software and learn quickly.
  • Strong multitasking and time management; proactive team player.

Education & Experience

  • Bachelor’s degree.
  • Years of customer-facing experience, preferably SaaS.
Posting 2 — Call Center Agents (Mass Hiring)

Location: Caloocan City/Makati City, National Capital Region
Salary: ₱ (per year) or similar
Employer: SapientBPO Valenzuela / Lean Solutions Group

Job Description

Mass hiring for Call Center Agents at Metro Manila sites. Urgent hiring; immediate start encouraged.

Responsibilities

  • Resolve inquiries and escalate as needed; maintain accurate records of customer interactions.
  • Stay updated on policies and services; contribute to a positive team environment.

Benefits

  • Monthly commissions, HMO with 2 dependents, paid leaves, OT & holiday pay, 13th month, etc.
  • Career growth opportunities, bonuses, and other benefits.

Qualifications

  • Good communication; English proficiency; computer literate.
  • Ability to thrive in a fast-paced environment.
Posting 3 — Non-Voice Support (CaldwellCo)

Location: Baesa, National Capital Region
Salary: Not specified

Job Description

Non-voice role for fresh graduates/career shifters with strong typing and written communication skills. Full details provided in posting.

Qualifications

  • High School graduate or higher; freshers welcome.
  • Strong written communication and ability to multi-task.
  • Willing to learn and work in non-voice support; shift availability may apply.

Benefits

  • Salary up to PHP 30,000; HMO; night differential; leaves; insurance; 13th month; promotions.
Posting 4 — LSEG Quant Product Specialist

Location: Makati City, National Capital Region

Job Description

Provide direct specialized customer service to analysts and quants; assist clients with data usage and integration; collaborate with internal teams to resolve issues and test features.

Requirements

  • Bachelor’s in Engineering/CS/Finance/Math; strong data and analytical skills.
  • Experience with SQL/Oracle/Snowflake; knowledge of statistics packages helpful.
  • Strong communication, presentation, and problem-solving abilities.

Company Values

Includes equal opportunities statement and sustainability initiatives; privacy notice and agency partner considerations included.

Becoming Part of the Team

Locations include Makati, Mandaluyong, Caloocan, Baesa, and other NCR areas; roles range from non-voice to data/quant focus. All postings emphasize customer-centric service, continuous learning, and collaboration.

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