Bilingual Service Desk Support

3 days ago

Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

We're looking for a Bilingual Service Desk Support Specialist to provide high-quality technical assistance to global users. This role involves troubleshooting IT issues, managing support tickets, and ensuring customer satisfaction through clear and effective communication in English and either Mandarin, Korean, or Japanese.

Key Responsibilities
  • Provide first-level technical support via chat, email, or phone.
  • Troubleshoot and resolve issues related to hardware, software, Windows/macOS, Outlook, Active Directory, and Office Suite.
  • Log, track, and manage incidents using ticketing tools while ensuring timely resolution.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain clear and professional communication with end users.
  • Document issues, solutions, and technical procedures accurately.
Qualifications
  • 3–4 years of experience in IT support, helpdesk, or service desk environments.
  • Strong knowledge of hardware/software troubleshooting and system tools.
  • Experience supporting Windows and macOS platforms.
  • Proficiency with Active Directory, Outlook, and Office 365.
  • Excellent customer service and communication skills.
  • Fluent in English and proficient in Mandarin, Korean, or Japanese (required).
Why Join Us?
  • Dynamic and multicultural work environment
  • Opportunity to support international clients
  • Hybrid or remote work flexibility
  • Career growth in IT support and customer service

  • Bilingual Customer Service Representative

    4 weeks ago

    Manila, National Capital Region, Philippines Staff4Me Full time

    OverviewWe're looking for a Bilingual Customer Service Representative fluent in English and Spanish who thrives in a fast-paced environment and loves helping people. This role requires clear communication, empathy, and a strong understanding of customer service systems. You'll be a key point of contact, ensuring customer satisfaction and building trust...

  • Bilingual Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱600,000 - ₱1,200,000 per year

    Role RequirementsProficiency in Mandarin (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

  • Bilingual Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱600,000 - ₱1,200,000 per year

    Role Requirements Proficiency in Mandarin (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

  • Bilingual Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Requirements Proficiency in Spanish (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

  • Bilingual Service Desk Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱600,000 - ₱1,200,000 per year

    Role RequirementsProficiency in Spanish (verbal and written) is required.Must be willing to work onsite at the Mall of Asia Business Complex.Open to working graveyard shifts and rotating schedules.1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per year

    Job Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...

  • IT Service Desk

    2 weeks ago

    Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    POSITION PURPOSEThe Site Support Technician role encompasses all service desk support functions as well as site systems support within the PBA Technology managed service remit, including but not limited to managed retail pharmacies, managed medical centres, and managed EBOS Group corporate entities.Provide support to the Service Delivery Team Lead, ensuring...

  • IT Service Desk

    1 week ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

    Job Responsibilities:Team Management: provides team development, support operations and builds capacity to achieve goals while understanding technology functionality, standard operating procedures, common issues, and solutions across Core Operations in ITSS Space.Strategic Planning and Communication: responsible for developing and implementing strategic...

  • Service Desk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Zenzero Full time ₱400,000 - ₱600,000 per year

    Service Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...

  • Service Desk Officer

    4 weeks ago

    Manila, National Capital Region, Philippines GA HR Consultancy Inc. Full time

    GA HR Consultancy is a dynamic partnership between two seasoned HR professionals, bringing together over four decades of combined experience in human resources management, talent acquisition, and strategic consulting. With a shared commitment to excellence, GA HR Consultancy provides comprehensive HR operations consulting and tailored headhunting services,...