Spanish Bilingual Agent

1 day ago

Manila, National Capital Region, Philippines Balboa Digital Center Services, Inc. Full time ₱240,000 - ₱360,000 per year

DESCRIPTION

Bilingual Customer Service Representatives provide customer service in English and Spanish language.

RESPONSIBILITIES

  • Communicate with customers and provide them with necessary information on various products and services
  • Handle both inbound and outbound call programs
  • Make inbound and outbound calls in response to customer inquiries
  • Capture additional information from the customer, screening the customer for their interest in the client's product or service, and/or warm transferring the customer to a provider of a service
  • Work on a single program or be asked to handle several programs during a typical work day
  • Other duties that may be assigned from time to time

QUALIFICATIONS

  • Exceptional verbal communication skills in both specified languages.
  • At least conversational level Spanish proficiency is required for this bilingual customer service role.
  • Good computer skills
  • Active listening skills and attention to details.
  • Experience in the same role for at least 2 years.
  • Minimum 2 years of bilingual customer service experience is preferred
  • WFH Ready with own equipment and with a stable internet connection of at least 50mbps

COMPENSATION

  • Php 40,000.00 Basic Salary
  • Php 40,000 - Php 50,000 Language Premium depending on proficiency or certificate
  • 15% Night Differential for work between 10 pm - 6am
  • Php 1,500.00 Perfect Attendance Bonus*
  • Php 750 Utility Allowance (1,500 upon regularization)
  • Php 1,500 De Minimis (2,000 upon regularization)
  • Php 5,000.00 Signing Bonus*
  • Php 2,500.00 Milestone Bonus*

SHIFT & SCHEDULE

  • Graveyard Shift
  • Work on Philippine Holidays

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