Portuguese Bilingual Customer Service Associate

The Role:

Hytech
is hiring a Portuguese-Speaking Customer Service Associate Candidates should be at the Associate or Senior Associate level, fluent in Spanish and English, and have customer service experience.

Duties and Responsibilities:

• Assist customers via email and live chat (minimal voice calls)
• Review, verify, and process client documentation and account requests
• Handle daily servicing tasks such as withdrawals and general inquiries
• Collaborate with internal teams to resolve issues efficiently
• Deliver empathetic, professional support with a customer-first mindset

What We're Looking For:

• Fluency in both Portuguese and English (DELE B2+ preferred)
• At least 2 years of experience as a Portuguese Bilingual in the BPO industry
• Strong attention to detail and a collaborative attitude
• Must be able to read, write, and speak Portuguese
• Must be able to communicate in English as well
• Customer service-related experience required

Who we are:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide.

As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

What to expect:

• Career Growth - Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals.
• Competitive Salary - The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action.
• Positive Working Environment - We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to
• Work-life balance - we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment

Company Perks:

• Night Differential Pay of 10% (10:00 PM – 6:00 AM)
• Weekend Allowance for full Saturday or Sunday shifts
• Career Advancement with regional exposure
• Inclusive Work Culture that values teamwork and respect
• Fun Perks: Team buildings, birthday treats, free snacks & drinks
• Prime Office Location near SM Megamall and Robinsons Galleria

Why Join Us?

At our company, we believe in fostering a true sense of teamwork. We value collaboration, initiative, and a strong work ethic. If you're seeking a structured, supportive environment where you can grow and make a meaningful impact, this is the perfect opportunity for you.

Ready to take the next step? Click the "Apply Now" button and let's connect Alternatively, feel free to reach out to me directly or refer someone you think would be a great fit by sending me an email at

We look forward to welcoming you aboard