
Business Transition and Transformation Expert
6 days ago
Responsibilities
- Leads simple to mid-complex projects or workstreams, producing high-quality documentation, knowledge transfer plans, and stabilization artifacts aligned to the Target Operating Model (TOM).
- Lead transition planning using PMBOK/Agile practices.
- Document and validate processes with SMEs and GPOs.
- Execute knowledge transfer and track in LMS.
- Manage risks/issues via RAID logs and SLAs.
- Track benefits like productivity and quality gains.
- Ensure go-live readiness with testing and rollback plans.
- Create accurate reports and dashboards.
- Ensure compliance with HIPAA and data governance.
- Support change management and continuous improvement.
Qualifications
- Bachelor's degree in Business, Industrial Engineering, Management Engineering, Information Systems, or related field.
- 3+ years in transition and transformation support, process documentation, or project coordination in BPO or Shared Services
Preferred
- Lean Six Sigma Yellow/Green Belt
- Project management professional (PMP)
Training
- Training in process mapping (BPMN), KT methodology, and basic Agile/PMBOK.
Skills
- Process mapping and SOP writing
- KT planning and certification tracking
- RAID management and status reporting
- Quality checks and control testing
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